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- Be sincere. Be candid with each other, openly express ideas, opinions, problems, and feelings with other team members.
- Be innovative. Be curious about new ideas and different ways of doing things. Brainstorm and build on ideas, without being possessive about whose idea it is.
- Listen actively. Really focus on what each person is saying as well as the emotions that are expressed.
- Support others. Clearly express and support your views, and encourage others to share their view, even if it’s different than yours.
- Be helpful. Support each other by asking for and offering help.
- Challenge ideas. Ask tough, probing questions. Be willing to debate the issues without taking disagreements personally and find realistic solutions.
- Balance courage and consideration. Have the maturity to balance saying what needs to be said with listening to what others are saying.
- Park it. Stay focused on the topic at hand and put tangents in the parking lot.
- Provide constructive feedback. Periodically point out what’s working and what’s not working so the team can continue the constructive behaviors and adjust the not-so-positive behaviors.
—Kristin Arnold
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