The support teams at World Headquarters strive to provide quality service and reply to all contact requests as soon as possible and have set the following standards in place. Contacts are handled in the order in which they are received, which can create longer than average response times during times of the year when deadlines occur. Response times may be affected due to United States federal legal holidays or unexpected office closures.
Below, you will find our service standards we are committed to meeting when interacting with World Headquarters.
Standard service time
|
Voicemails |
Two (2) business days |
|
Emails |
Two (2) business days |
|
Documentation processing (submitted online) |
Two (2) business days |
|
Documentation processing (received by fax, email, or mail) |
Five (5) business days after receipt |
|
Product order processing* |
Five (5) business days |
*Product order processing times may vary depending on a variety of factors, which are outlined below.
Review/processing times
|
|
Mail/email/fax orders |
1-2 business days |
|
|
District orders |
1-2 business days |
|
|
Web orders with engraving |
1-2 business days |
|
|
District orders |
1-2 business days |
|
Handling times |
|
|
|
|
Standard |
1-5 business days |
|
|
Express** |
1 business day |
|
Engraving times |
|
|
|
|
1-9 items |
1-8 business days |
|
|
10-15 items |
9 business days |
|
|
16-20 items |
11 business days |
|
|
20+ items |
13+ business days |
**Express orders are processed on the same business day if received by 12 p.m. Pacific Time. Express handling is not available for orders containing items to be customized.
Outlined below are our standard shipping times. Please note that delivery may be delayed factors outside of Toastmasters control.
Standard Shipping times
|
United States clubs |
|
|
|
|
Standard |
1-6 business days |
|
|
1 Day Courier |
1 business day |
|
|
2 Day Courier |
2 business days |
|
Clubs outside of United States |
|
|
|
|
Airmail |
3-14 business days |
|
|
Courier |
2-4 business days |
Commitment to Serve
The support teams at World Headquarters strive to provide quality service and reply to all contact requests as soon as possible and have set the following standards in place. Contacts are handled in the order in which they are received, which can create longer than average response times during times of the year when deadlines occur. Response times may be affected due to United States federal legal holidays or unexpected office closures.
Below, you will find our service standards we are committed to meeting when interacting with World Headquarters.
Standard service time
|
Voicemails |
Two (2) business days |
|
Emails |
Two (2) business days |
|
Documentation processing (submitted online) |
Two (2) business days |
|
Documentation processing (received by fax, email, or mail) |
Five (5) business days after receipt |
|
Product order processing* |
Five (5) business days |
*Product order processing times may vary depending on a variety of factors, which are outlined below.
Review/processing times
|
|
Mail/email/fax orders |
1-2 business days |
|
|
District orders |
1-2 business days |
|
|
Web orders with engraving |
1-2 business days |
|
|
District orders |
1-2 business days |
|
Handling times |
|
|
|
|
Standard |
1-5 business days |
|
|
Express** |
1 business day |
|
Engraving times |
|
|
|
|
1-9 items |
1-8 business days |
|
|
10-15 items |
9 business days |
|
|
16-20 items |
11 business days |
|
|
20+ items |
13+ business days |
**Express orders are processed on the same business day if received by 12 p.m. Pacific Time. Express handling is not available for orders containing items to be customized.
Outlined below are our standard shipping times. Please note that delivery may be delayed factors outside of Toastmasters control.
Standard Shipping times
|
United States clubs |
|
|
|
|
Standard |
1-6 business days |
|
|
1 Day Courier |
1 business day |
|
|
2 Day Courier |
2 business days |
|
Clubs outside of United States |
|
|
|
|
Airmail |
3-14 business days |
|
|
Courier |
2-4 business days |
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