What is Self-Pay?Back to Top
Self-Pay is a new feature that clubs can offer to allow members to submit their own dues. Previously, only club officers had the ability to facilitate membership payments through Club Central. Self-Pay enabled clubs can guide members to submit dues themselves through their My Home page.
Does Self-Pay allow members to pay using multiple methods of payment? (Split pay)Back to Top
No. There is not a way for members to use multiple payment methods to submit dues on our site. If the club or a member is interested in using multiple payment methods to submit their dues, they should contact our Club and Member Support team at +1 720-439-5050 extension 1402, or at email@example.com.
Can my club use Self-Pay to collect club dues from members?Back to Top
No; Self-Pay was developed for the submission of Toastmasters International membership dues and cannot be used for club dues.
How has this affected the process for adding and submitting payments for members?Back to Top
The Club Roster, Add Membership, and Submit Payment sections of Club Central have been consolidated into the Membership Management page. Club officers can navigate here to view a list of currently or recently active club members, add members to their club, and submit payment. To add a new member, navigate to this page and select the “Add Member” option. To submit payment for a new, reinstated, or renewing member, click the member’s tile and select the “Add to Cart” option. Once you’re ready to check out, click the “Membership Cart” option to submit your members’ dues.
Is Self-Pay only for renewals? Can new, dual, or reinstating members submit their own dues?Back to Top
New, dual, or reinstating members also have the option to pay their own dues through Self-Pay! When you are adding a member through Membership Management, under Membership Payment Method, select “The member or a club officer will submit payment later”, then click “Submit”.
How long will members have the ability to submit their own renewals?Back to Top
The renewals will be available to pay for six months. At the beginning of the next renewal period, the member will need to be reinstated.
How does a club turn on Self-Pay?Back to Top
Self-Pay is considered an optional club feature and a change to a club’s Addendum of Standard Club Options. Club members must vote at a club meeting where quorum was present to determine whether Self-Pay will be enabled for their club. If the club has voted and decided by majority to allow Self-Pay, then a club officer can access the Club Contact and Meeting Information page in Club Central (accessible through My Home) to toggle the feature on. Click “Save” to save your changes. If the club votes to disable Self-Pay later, the feature can be turned off by following the same process.
How does a member access Self-Pay?Back to Top
Members can access Self-Pay by logging in to www.toastmasters.org and navigating to their My Home page. At the top of the page, they should see an alert available to renew their dues. Members can click the “Renew” button here, select the club for which they would like to submit payment, then select the number of renewal periods they would like to pay. From here, they will be directed to a checkout page.
Will I be automatically charged for my renewal after I use Self-Pay?Back to Top
No. Toastmasters International does not retain your payment information and you will need to enter it again each time you intend to renew.
What if I want to pay my dues, but Self-Pay is disabled for my club(s)?Back to Top
If a club has Self-Pay disabled, you will need to submit payment through your club officers. If the club is interested in enabling Self-Pay, consider bringing up the topic of Self-Pay at the next club business meeting so the club can vote on the decision to enable it.
My club has enabled Self-Pay, but I don’t see the option to renew in My Home page. What does this mean?Back to Top
This could have several causes.
- It’s possible that the club did not enable Self-Pay correctly. Reach out to your club officers to determine if Self-Pay was enabled for the club.
- After Self-Pay has been enabled, the club can determine who can and cannot submit dues. Contact your club officers to confirm if you have the ability to submit your dues.
- If your dues are more than six months overdue, club officers will need to process your membership in Club Central. Afterwards, they can either submit payment on your behalf or enable you to submit your own dues.
If I submitted my dues by mistake, or selected the wrong date, can I request a refund?Back to Top
Membership dues are non-refundable. If a mistake has occurred, submit your request in writing to firstname.lastname@example.org.
Does my club have to use Self-Pay?Back to Top
No, the club can choose whether or not they would like to use this new feature. If your club chooses not to, it will continue to collect and pay for membership dues using the same process it does now. Self-Pay is a new option for clubs to use and does not replace, only adds to previously available options.
Can I limit self-pay to individual members?Back to Top
Yes, once you have turned on self-pay, you may edit self-pay access on individual membership records through the Membership management page.