Toastmasters International Service Interruption Updates

Service Interruption Updates

Last Updated June 30, 2022


The launch of the Enterprise Resource Planning (ERP) platform in May set the stage for future exciting updates, but has created some immediate technical issues that are being worked through. It has been a difficult few weeks for Toastmasters clubs, leaders, and members; the World Headquarters team understands and shares the frustration that comes with not being able to process transactions and view needed information. We apologize for any delays and lack of timely service as we work to resolve issues that resulted from the platform transition.

As the end of the Toastmasters program year quickly approaches, we have prioritized the remaining ERP system work as follows:

  • Stabilize and refine already launched ERP elements:
    • Processing new and charter memberships and membership renewals
    • Education awards
    • New clubs
    • Club and District dashboards
    • Club Central and District Central
  • Ensure the reliability and accuracy of month and year-end closing processes and information
  • Validate the readiness of the new proxy and credentials system used for the Toastmasters International Annual Business Meeting
  • Open the Toastmasters Online Store

Though much progress has been made, there are many technical issues we are working through. Below are the issues and anticipated resolution dates:



Anticipated Resolution Updates

Item

Date Expected

Date Resolved

Error corrections and system fixes put in place

Daily

check_circle Daily

Member login unavailable due to planned maintenance

June 18 , 4:30 a.m. to 11:30 p.m. Mountain Daylight Time (UTC -6)

June 18

June business posted to dashboards

Daily, starting June 19

previously expected 6/22/2022

check_circle Daily

Member login unavailable due to planned maintenance

June 25, 10 p.m. to 1 a.m. Mountain Daylight Time (UTC -6)

June 25

Processing of New Club Charter Certificates

To be determined

previously expected 6/23/2022

 

Round 1 of the 2022-2023 program year Club Officer Training and Area Director’s Club Visit Report available in District Central

July 1

 

Club Success Plan for 2022-2023 available

July 1

 

Member login unavailable due to planned maintenance

July 2, 4 a.m. to 8 a.m. Mountain Daylight Time (UTC -6)

 

International Proxy System goes live

July 10

 

Toastmasters Online Store reopens

July 18

 

Year-end Closing posted to dashboards

To Be Announced

 




Known Technical Issues

The following are known technical issues as of June 16, 2022. Items resolved between May 23 and June 15 do not appear on this list. There are three status categories; these items do not currently have anticipated resolution dates:

Status Key

Identified: technical issue discovered

Solution in progress: technical issue identified, solution in development, and resolution date to be determined

Resolved: technical issue resolved; there may be a delay in processing

Significant Technical Issues

Status

Login

Reported login challenges:

  • Users with multiple email addresses must use email address on file
  • Users sharing the same email address must use a unique email address on file
  • Username not valid

The ERP platform transition has changed the way members log in to the website. If you are having trouble logging in, click “Need Some Help?” on the bottom right of the login page, then click “What do I do if I can't log in?” for help.

Login timing out

Solution in progress

General

Club reinstatement fees

Resolved, processing in progress

Payment processing for club charter fees

Solution in progress

Sending charter kits

Solution in progress

Processing transfer memberships

Resolved, processing in progress

Club and charter member certificates not sending once club is chartered

Solution in progress

Processing refunds

Resolved

Shipping DTM plaques

Identified

Processing Gavel Club charters

Identified

Processing Gavel Club education awards

Identified

Online Application to Organize unavailable

Identified

District Central

Prospective Clubs not appearing

Solution in progress

Previously submitted Area and Division Success Plans not appearing

Resolved

Area Director's Club Visit Report not showing previously submitted forms

Resolved

District Success Plan not showing entered information

Resolved

Club Central

Member credentials missing from Club Roster

Resolved

Club Addendum link triggers an Area visit

Resolved

Club Roster not showing all paid members

Solution in progress

Credit cards incorrectly showing as denied

Solution in progress

Not all memberships are being processed when multiple memberships are included in a single payment

Solution in progress

Club officer submissions not showing entered information

Solution in progress

Club Addendum error when currency is updated

Solution in progress

Payment receipt reflecting club officer's name instead of payer's name

Resolved

The progress tracker when submitting the Addendum of Standard Club Options is not calculating correctly (i.e., the page does not show 100% complete even though all data has been entered)

Solution in progress

When exporting the club roster, the "Member Since" data is not correct

Solution in progress

Find a Club

Advanced and prospective clubs not displaying correctly

Resolved

Emails

Multiple email confirmations being sent for one transaction

Solution in progress

Club Sponsor Certificate being emailed to club email instead of sponsor email

Resolved

Path Purchases

New member paths not appearing in Base Camp

Resolved

Some new path purchases for existing members not appearing in Base Camp

Solution in progress



Thank you for your patience; this page will be updated regularly.