Service Interruption Updates
Last Updated June 30, 2022
The launch of the Enterprise Resource Planning (ERP) platform in May set the stage for future exciting updates, but has created some immediate technical issues that are being worked through. It has been a difficult few weeks for Toastmasters clubs, leaders, and members; the World Headquarters team understands and shares the frustration that comes with not being able to process transactions and view needed information. We apologize for any delays and lack of timely service as we work to resolve issues that resulted from the platform transition.
As the end of the Toastmasters program year quickly approaches, we have prioritized the remaining ERP system work as follows:
- Stabilize and refine already launched ERP elements:
- Processing new and charter memberships and membership renewals
- Education awards
- New clubs
- Club and District dashboards
- Club Central and District Central
- Ensure the reliability and accuracy of month and year-end closing processes and information
- Validate the readiness of the new proxy and credentials system used for the Toastmasters International Annual Business Meeting
- Open the Toastmasters Online Store
Though much progress has been made, there are many technical issues we are working through. Below are the issues and anticipated resolution dates:
Anticipated Resolution Updates
Item
Date Expected
Date Resolved
Error corrections and system fixes put in place
Daily
Daily
Member login unavailable due to planned maintenance
June 18 , 4:30 a.m. to 11:30 p.m. Mountain Daylight Time (UTC -6)
June 18
June business posted to dashboards
Daily, starting June 19
previously expected 6/22/2022
Daily
Member login unavailable due to planned maintenance
June 25, 10 p.m. to 1 a.m. Mountain Daylight Time (UTC -6)
June 25
Processing of New Club Charter Certificates
To be determined
previously expected 6/23/2022
Round 1 of the 2022-2023 program year Club Officer Training and Area Director’s Club Visit Report available in District Central
July 1
Club Success Plan for 2022-2023 available
July 1
Member login unavailable due to planned maintenance
July 2, 4 a.m. to 8 a.m. Mountain Daylight Time (UTC -6)
International Proxy System goes live
July 10
Toastmasters Online Store reopens
July 18
Year-end Closing posted to dashboards
To Be Announced
Known Technical Issues
The following are known technical issues as of June 16, 2022. Items resolved between May 23 and June 15 do not appear on this list. There are three status categories; these items do not currently have anticipated resolution dates:
Status Key
Identified: technical issue discovered
Solution in progress: technical issue identified, solution in development, and resolution date to be determined
Resolved: technical issue resolved; there may be a delay in processing
Significant Technical Issues
Status
Login
Reported login challenges:
- Users with multiple email addresses must use email address on file
- Users sharing the same email address must use a unique email address on file
- Username not valid
The ERP platform transition has changed the way members log in to the website. If you are having trouble logging in, click “Need Some Help?” on the bottom right of the login page, then click “What do I do if I can't log in?” for help.
Login timing out
Solution in progress
General
Club reinstatement fees
Resolved, processing in progress
Payment processing for club charter fees
Solution in progress
Sending charter kits
Solution in progress
Processing transfer memberships
Resolved, processing in progress
Club and charter member certificates not sending once club is chartered
Solution in progress
Processing refunds
Resolved
Shipping DTM plaques
Identified
Processing Gavel Club charters
Identified
Processing Gavel Club education awards
Identified
Online Application to Organize unavailable
Identified
District Central
Prospective Clubs not appearing
Solution in progress
Previously submitted Area and Division Success Plans not appearing
Resolved
Area Director's Club Visit Report not showing previously submitted forms
Resolved
District Success Plan not showing entered information
Resolved
Club Central
Member credentials missing from Club Roster
Resolved
Club Addendum link triggers an Area visit
Resolved
Club Roster not showing all paid members
Solution in progress
Credit cards incorrectly showing as denied
Solution in progress
Not all memberships are being processed when multiple memberships are included in a single payment
Solution in progress
Club officer submissions not showing entered information
Solution in progress
Club Addendum error when currency is updated
Solution in progress
Payment receipt reflecting club officer's name instead of payer's name
Resolved
The progress tracker when submitting the Addendum of Standard Club Options is not calculating correctly (i.e., the page does not show 100% complete even though all data has been entered)
Solution in progress
When exporting the club roster, the "Member Since" data is not correct
Solution in progress
Find a Club
Advanced and prospective clubs not displaying correctly
Resolved
Emails
Multiple email confirmations being sent for one transaction
Solution in progress
Club Sponsor Certificate being emailed to club email instead of sponsor email
Resolved
Path Purchases
New member paths not appearing in Base Camp
Resolved
Some new path purchases for existing members not appearing in Base Camp
Solution in progress
Thank you for your patience; this page will be updated regularly.