Service Interruption Updates
Last Updated November 3, 2022
The launch of the Enterprise Resource Planning (ERP) platform in May set the stage for future exciting updates, but has created some immediate technical issues that are being worked through. It has been a difficult time for Toastmasters clubs, leaders, and members; the World Headquarters team understands and shares the frustration that comes with not being able to process transactions and view needed information. We apologize for any delays and lack of timely service as we work to resolve issues that resulted from the platform transition.
This page is used to provide important information regarding planned maintenance, as well as a list of known and resolved technical issues. For detailed information regarding priorities, please scroll to the bottom of the page.
Due to planned maintenance, member login will be unavailable on Sundays from 5 a.m. to 8 a.m. Mountain Standard Time (UTC -7).
New Login Process
The ERP platform transition has changed the way members log in to the website:
- Users with multiple email addresses must use the email address on file
- Users sharing the same email address must use a unique email address on file
- Username is not valid
If you are having trouble logging in, click “Need Some Help?” on the bottom right of the login page, then click “What do I do if I can't log in?” for help.
Known Technical Issues
The technical issues below have been identified, and solutions will be released as they become available.
Login timing out
Please allow up to 24 hours for the system to apply a membership payment to the member's record.
Payment processing for club charter fees
Sending charter kits
Shipping DTM plaques
Processing Gavel Club charters
Processing Gavel Club education awards
Online Application to Organize unavailable
Members with an apostrophe in their name cannot be added
Club officers are unable to pay for past memberships
Members began testing the store on October 20, 2022. Testing has not yet revealed signficant issues, so we anticipate that the store will be open to all members by the first week of November 2022.
Prospective clubs not appearing
Credit cards incorrectly showing as denied
Not all memberships are being processed when multiple memberships are included in a single payment
Club officer submissions not showing entered information
Club officer list submissions are not working correctly when the same member is serving as both Club President and Vice President Education
Clubs are unable to update their name in Club Central
Officers unable to pay previous membership period in Club Central
Resolved Technical Issues
Reopened November 1, 2022
Club and charter member certificates not sending once club is chartered
Club reinstatement fees
Processing transfer memberships
For semiannual clubs, the Club Performance Report on the Distinguished Performance Reports page may show incorrect data for Goal 10b
Previously submitted Area and Division Success Plans not appearing
Area Director's Club Visit Report not showing previously submitted forms
District Success Plan not showing entered information
The progress tracker when submitting the Addendum of Standard Club Options is not calculating correctly (i.e., the page does not show 100% complete even though all data has been entered)
Member credentials missing from Club Roster
Club Addendum link triggers an Area visit
Club Roster not showing all paid members
Payment receipt reflecting club officer's name instead of payer's name
When exporting the club roster, the "Member Since" data is not correct
Club Addendum error when currency is updated
When a member is working on the same path both online and in print, their club officer cannot submit the same Level for both paths
Find a Club:
Advanced and prospective clubs not displaying correctly
Multiple email confirmations being sent for one transaction
Club Sponsor Certificate being emailed to club email instead of sponsor email
New member paths not appearing in Base Camp
Some new path purchases for existing members not appearing in Base Camp
We have prioritized the remaining ERP system work as follows:
- Stabilize and refine already launched ERP elements:
- Processing new and charter memberships and membership renewals
- Education awards
- New clubs
- Club and District dashboards
- Club Central and District Central
- Ensure the reliability and accuracy of month and year-end closing processes and information
Thank you for your patience; this page will be updated regularly.