Speechcraft FAQ

Member

1. How do I access the new Speechcraft digital experience?

To purchase a Speechcraft Digital Bundle and start a Speechcraft event, visit the Toastmasters online store at Speechcraft-Digital-Bundle. To learn more about Speechcraft, visit the Speechcraft Gateway at Speechcraft.toastmasters.org.

2. Who typically fills the role of coordinator? Are there restrictions about who can serve in this role?

Speechcraft coordinators are Toastmasters members who have their club’s support.

Speechcraft is not available for purchase by non-members. Members cannot coordinate a Speechcraft without the support of their club.

Coordinator and Speechcrafter

1. Where is the login for Speechcraft?

Visit the Speechcraft Gateway at speechcraft.toastmasters.org. Coordinators and Speechcrafters will both log in from this page.

2. Is there a print version available?

There are no hard-copy manuals. The Speechcraft program is designed to be accessed online.

There are some resources within the coordinator and Speechcrafter materials that can be printed if desired, but the entire program is not available in print.

3. After joining a Toastmasters club, how does a Speechcrafter earn credit in the Toastmasters education program for each speech completed in Speechcraft?

Speechcraft participants can receive credit in the Pathways learning experience for up to seven speeches presented during the program. If a speech was not validated by the coordinator, the participant will not receive credit in Pathways. When a Speechcrafter chooses to join a club after their event, they can email clubquality@toastmasters.org with the following information whenever they are ready to receive credit for their progress:

Name
Member Number
Path Name
Club Name/Number

Different levels of credit are awarded depending on how many speeches were completed, as shown below:

0 Speeches: No Credit
One (1) Speech: “Ice Breaker”
Two (2) Speeches: “Ice Breaker” and “Writing a Speech with Purpose”
Three (3) Speeches: “Ice Breaker”, “Writing a Speech with Purpose," and “Introduction to Vocal Variety and Body Language"
Four (4) Speeches: Level 1 completion
Five (5) Speeches: Level 1 completion and “Introduction to Toastmasters Mentoring”
Six (6) Speeches: Level 1 completion, “Introduction to Toastmasters Mentoring,” and one (1) Level 3 Elective
Seven (7) Speeches: Level 1 completion, “Introduction to Toastmasters Mentoring,” and two (2) Level 3 Electives

Coordinator

1. How many participants are allowed for each Digital Bundle? Can you add more participants?

Each Speechcraft Digital Bundle includes five participants. To conduct an event with more than five participants, coordinators will need to purchase multiple Digital Bundles.

Participant seats cannot be purchased individually—only in bundles of five.

Each Digital Bundle will be added as a separate event on the Speechcraft Gateway and the Speechcraft Portal on Base Camp. However, they can be held together at the same time and location.

2. Do I need to add all participants when I create my event, or can I come back to the Speechcraft Gateway and add them later?

Coordinators can add participants to their Speechcraft event as soon as the event is created on the Speechcraft Gateway. However, coordinators are not required to add participants as soon as the event is created, nor are they required to add all five participants at once. Participants can be added on the Event tab at any time, as long as not all Speechcrafter seats for the event can be filled. This is true even after the start of the event date.

3. I purchased multiple Digital Bundles so I can have more than five participants, but the Create New Event page on the Speechcraft Gateway is only letting me add five participants. How do I add my other participants?

Each Digital Bundle (group of five participants) is treated as a separate event.

This means that if you purchase multiple bundles, each bundle has to be added individually. If you purchased multiple Digital Bundles in the same order, you would use the same order number to redeem all bundles.

Events can have the same location and time, and can be run together, but they will need to be entered as separate events on the Speechcraft Gateway. They will also show as separate events on your Event tab on the Speechcraft Gateway, and they will be pushed separately to Base Camp.

Once you have added each of your events, all events will be available on the Events tab. To view an event and add participants, use the drop-down menu under "Current and Future Events."

4. I logged into the Speechcraft Portal on Base Camp, but I don’t have access to any learning. How do I get my coordinator materials?

First, confirm that you logged in to Base Camp through the Speechcraft Gateway to access the Speechcraft Portal on Base Camp. You’ll know you’re logged in to the Speechcraft Portal if you see the words “Toastmasters Speechcraft” in the upper left corner. If you see “Toastmasters Pathways learning experience,” in the upper left corner, go to the Speechcraft Gateway and access Base Camp from the Event tab.

Your Speechcraft materials will be assigned on Base Camp within 24 hours of when you redeemed your Digital Bundle on the Speechcraft Gateway. If it has been more than 24 hours and you still do not have access to materials on your Learning page (Transcript) on Base Camp, please contact the Speechcraft team at speechcraft@toastmasters.org or +1 720-439-5050.

5. What is the difference between the new Speechcraft digital experience and the traditional Speechcraft?

The Speechcraft digital experience will be very familiar to members who have participated in Speechcraft in the past—either as a coordinator or a participant. The speeches are the same, or similar, and the educational presentations also mirror the Speechcraft Toastmasters members know and love.

The primary difference, other than the fact that it is delivered online, is a greater emphasis on applying feedback and completing speeches. Clubs and coordinators are always at their discretion to decide how Speechcraft is delivered, but delivering speeches is how Speechcrafters learn. Being evaluated and discussing how feedback can be applied is at the heart of the Toastmasters learning experience, Pathways, and now, Speechcraft.

6. Can a club set up multiple Speechcraft events at the same time?

Yes. Clubs who are conducting a Speechcraft with more than five participants may want to schedule multiple Speechcraft events. These events could be conducted simultaneously, as one Speechcraft.

7. I’m coordinating a Speechcraft event and would like to be a participant in the same event. Can I add myself as a Speechcrafter?

Yes. You can be both a coordinator and a participant in the same Speechcraft event. However, when you add yourself as a Speechcrafter, you will need to use an email address that is different from your coordinator login. Speechcraft logins are connected to your email address, which means you can only use an email address once for your event. To add yourself as a Speechcrafter, simply use a secondary email address.

8. I purchased Speechcraft but won’t be able to hold an event, or the program will not fit my needs. Can I get a refund?

If you are unable to use your Speechcraft Digital Bundle, you have a few options. You can gift the digital bundle to another coordinator in your club, or provide it to another club altogether.

If you would prefer to receive a refund, you can return your Digital Bundle within 12 months of purchase, as long as event dates have not been added on the Speechcraft Gateway. To request a refund, email supplyorders@toastmasters.org. Include your member number and the order confirmation number received when you purchased your Speechcraft Digital Bundle. Once you have added event dates and times on the Speechcraft Gateway, you are no longer eligible to receive a refund. If you’ve redeemed the digital bundle and scheduled your event, you can transfer the event to another coordinator in your club. To do so, email Speechcraft@toastmasters.org and be sure to include your member number, the name of the club for which you are conducting the Speechcraft event, and the name and member number of the coordinator who will be taking over your event.

9. Can I use a Gift Certificate to purchase a Speechcraft Digital Bundle?

Yes, gift certificates can be used to purchase a Speechcraft Digital Bundle. To redeem your gift certificate, mail it to Toastmasters International, along with a completed order form.

Toastmasters International, 9127 S. Jamaica Street, Suite 400, Englewood, CO 80112

10. I have a Speechcrafter who is being difficult. What should I do?

One of the primary goals of Speechcraft is building relationships. When you have a difficult Speechcrafter, addressing their concerns is important, but not to the detriment of other participants, visitors, and volunteers. Encourage participants to hold questions until a break or the end of the session. Be sure to remind the Speechcrafter to share their feedback or concerns with their guide during the workshop portion of your session. Work with the difficult Speechcrafter’s guide to engage in a supportive conversation about each party’s concerns and collaborate as a team to resolve any issues or challenging behaviors. (For more information on the responsibility of guides, please review your Coordinator Introduction project.)

Remember that challenging Speechcrafters provide you with an opportunity to build your leadership skills. Be respectful and expect the same of everyone participating in your event. Encourage your guides to review the Toastmasters Pathways Mentor Program for suggestions on supporting short-term mentees. These projects are available on the Pathways portal on Base Camp to members who have completed Level 2 of their path.

11. Now that I’ve coordinated a Speechcraft event, I have feedback I would like to share to help improve the experience. Who should I contact?

If you have feedback on the educational content, the digital platform, or your experience as a coordinator, make sure you’ve marked complete your Final Checklist and submitted the feedback survey. If you have additional feedback you were not able to include in the survey, please contact the Speechcraft team at World Headquarters by calling +1 720-439-5050 or emailing Speechcraft@toastmasters.org.

12. Do I get credit for coordinating a Speechcraft event?

Members who coordinate a completed Speechcraft event are eligible to receive credit toward their Distinguished Toastmaster award.

13. What do I need to do to get credit for coordinating a Speechcraft event?

When you are ready to apply the Speechcraft you Coordinated for credit toward the Distinguished Toastmaster (DTM) award, complete and sign the DTM application and submit to World Headquarters. Toastmasters International will review your application and contact you if there are any questions.

14. How do I validate speeches given by my Speechcrafters in a Speechcraft event?

As your Speechcrafters perform speeches throughout your event, they will need to be validated on the Speechcraft portal for credit. Log in to speechcraft.toastmasters.org and select the "Go" button under "Go to my Speechcraft Learning" to access the portal.

On the portal, click the "Speech Validation" link from the upper right of the page. Then, select which one of the seven available speeches you are validating and select the date the speech was given. Click "Next" to move to the Speechcrafters page.

From the Speechcrafters page, select the check box next to each Speechcrafter who performed this speech. You may also select "Individual feedback" next to their name to leave comments on their speech. Click "Next" to go to the summary page. Click "Validate" on summary page to validate the speech successfully. Repeat this process for additional speeches as they are completed.

15. How do I award Speechcraft certificates for myself and my Speechcrafters?

Once your event has ended and you are ready to award everyone with a certificate, you can log in on speechcraft.toastmasters.org and select the "Go" button under "Go to my Speechcraft Learning" to access the Speechcraft portal. From the portal, click the "Certificates" link from the upper right side of the page.

On the certificates page, select the date the program was completed and click "Next". Please note that certificates cannot be future dated. On the recipients page, click the check box next to each Speechcrafter who completed the event, including yourself as coordinator. Then, click "Next" to get to the confirmation page.

On the confirmation page, confirm that all final tasks have been completed, then click the check box next to each task. Click confirm at the bottom to award the certificates. Certificates will be emailed to each recipient and is also available from each Speechcrafter's profile in the Speehcraft portal.

16. Where can I access my Speechcraft Coordinator certificate?

Once the coordinater certificate has been awarded using the "Certificates" link in the Speechcraft portal, your certificate can be found by clicking your name in the upper right corner of the portal. Then, click on "Profile" from the drop down menu that appears.

Once you are at your profile, click "Achievements" and look for the option to expand the "Speechcraft Certificates" section. Click anywhere on the box titled "Speechcraft Completion" to view a PDF file of your Coordinator certificate.

Remember that your Speechcraft access on Base Camp expires 90 days after your event ends, so make sure you download and save your certificate.

17. If I purchase multiple Digital Bundles and conduct them as one Speechcraft event, do I get credit for two Speechcraft events?

If your Speechcraft event includes more than five people, you should purchase multiple Digital Bundles and hold this as one event. You would then get credit for conducting one Speechcraft.

18. If my Speechcraft includes multiple digital bundles and multiple coordinators, can more than one coordinator get credit toward their DTM.

Yes. As long as a coordinator has a group of Speechcrafters assigned to them on the Speechcraft portal on Base Camp, share the responsibilities, and meet all coordinator requirements, they are eligible for credit toward a Distinguished Toastmaster award. This is true even if the group they are assigned to coordinate is part of a larger Speechcraft event. Keep in mind that meeting all requirements includes tracking completions and effectively managing the group on Base Camp.

19. I purchased my Speechcraft Digital Bundle to gift to someone else. How do I set them up as the coordinator?

When you purchase a Digital Bundle, you will receive a Speechcraft Order Confirmation email that includes your order confirmation number—also referred to as your Digital Bundle Order Number. This number will be used to create the Speechcraft event on the Speechcraft Gateway. Provide the Digital Bundle Order Number and the Coordinator Quick Start Guide to the member who will be coordinating the event. Because the event must be set up by the coordinator, that member will want to visit the Speechcraft Gateway and set up the event themselves.

20. Do I need to belong to the club that my Speechcraft event is associated with?

When coordinating a Speechcraft event, a club to which you belong must approve for you to host the event in connection with the club. When setting up your event on the Speechcraft Gateway, you will see that the event is automatically associated with a club in which you are a member. If you belong to more than one club, you will be able to select the club that approved the Speechcraft event. You will not be able to associate the event with a club in which you are not a member.

Speechcrafter

1. I logged into the Speechcraft Portal on Base Camp, but I don’t have access to any learning materials. How do I get my learning?

Your Speechcraft materials will be assigned on Base Camp within 24 hours of when you registered. If it has been more than 24 hours and you still do not have access to materials on your Learning page on Base Camp, please contact the Speechcraft Team at Speechcraft@toastmasters.org or 720-439-5050.

2. How long will I have access to my Speechcrafter learning?

Base Camp and your Speechcrafter Learning will remain available to you for 90 days after your final Speechcraft session. After 90 days, your Base Camp login will expire and you will no longer be able to access your learning.

3. What is the “Self Assessments” section included on the home page of the Speechcraft portal on Base Camp?

When you first login to the Speechcraft Portal on Base Camp, the “Self Assessments” section will include three items: Self-Assessment—Before; Self-Assessment—Midway; and Self-Assessment—After.

The self-assessments are designed to help you gauge your communication skills when you begin and how your confidence grows during your Speechcraft course. You’ll complete the first self-assessment at the start of your Speechcraft; the second one, part-way through; and the final one, once your Speechcraft has concluded. Your coordinator will see your assessment results, and you’ll be able to compare your own responses using the Responses Tab.

4. How do I earn badges?

You earn badges when you complete speeches in Speechcraft. Your badges will be awarded automatically when your Coordinator marks certain speeches complete on Base Camp. Other Speechcrafters can also award you badges to acknowledge your growth and hard work. All badges will display on your My Badges page.

5. Where can I access my Speechcraft certificate?

Your certificate will be awarded when your coordinator processes your certificate using the "Certificates" link in the Speechcraft portal. Once awarded, you can log in to speechcraft.toastmasters.org and select the "Go" button under "Go to my Speechcraft Learning" to access the Speechcraft portal.

On the portal, click the "Achievements" tab and look for the option to expand the "Speechcraft Certificates" section. Click anywhere on the box titled "Speechcraft Completion" to view a PDF file of your Speechcrafter certificate.

Please note that your Speechcraft access on Base Camp expires 90 days after your event ends, so make sure to download and save your certificate. If you cannot find your certificate under "Achievements" then contact your coordinator and ask them to award it to you.

6. How can I confirm that my coordinator gave me credit for a speech?

To confirm that your coordinator awarded credit for all of the speeches you completed, log in on speechcraft.toastmasters.org and select the "Go" button under "Go to my Speechcraft Learning" to access the Speechcraft portal.

On the portal, click the "Achievements" tab to view a list of badges awarded to you for each speech you completed. If the badges are in bold, they have been validated by your coordinator. Badges that are grayed out have not been completed yet.

7. How do I reach my Speechcraft coordinator?

The contact information for your Speechcraft Coordinator is available on your Speechcraft Event page. This is the first page that you will see when you log into Speechcraft.toastmasters.org.

8. My Speechcraft coordinator has canceled the rest of our Speechcraft event. What should I do?

Contact your coordinator to ask if they are issuing refunds and if they plan to host another Speechcraft event soon. If they do not have plans to host another Speechcraft event, there may be other clubs close to you who will be holding one. Ask your coordinator if they can connect you with a club or Toastmasters leader who could help you find a Speechcraft event.

9. What is Base Camp?

Base Camp is the portal where your Speechcrafter materials are accessed. On Base Camp, you’ll be able to access your Speechcrafter learning, download resources, complete self-assessments, and receive badges and a certificate.

Base Camp also allows you to interact with others in your Speechcraft by sending messages and awarding badges.