Shirley E. Daley

Shirley E. Daley

Candidate's Office: International Director

Region Number: 8

Toastmasters member since: 1990

Education: Executive Masters in Business Administration – The University of the West Indies

Employer and/or position: Chancellor Insurance Agency – Branch Manager

Served as district governor of district number: 81

Term of service: 2010-2011

In term as district governor, district achieved: Not Distinguished


Toastmasters offices held and terms of service (international and regional level):

  • 2010-2011 District Governor
  • 2009-2010 Lt. Governor Education & Training
  • 2008-2009 Lt. Governor Marketing
  • 2007-2008 District Secretary
  • 2003-2019 Brand Ambassador
  • 2003-2019 District 81 Executive Leadership and Service

Toastmasters honors and recognition (international level):

  • 2009 Club Mentor
  • 2009 Club Sponsor
  • 2008-2009 Toastmasters International Excellence in Marketing
  • 2003-2019 Sponsor of Members

Relevant work experience and how it relates to Toastmasters and your role as a Board member:

With dual careers spanning over 30 years in educational and financial services, I have worked with captains of industry to develop significant strategic policies and profitable marketing plans. In the educational arena, I have taught at College Henri Matisse in France and now manage online instruction at The University of the West Indies. These connections allowed me to interact with boards of corporations, educational institutes and nonprofits. My robust experience has shaped me into a well-informed, capable global citizen who is able to meaningfully contribute to decision-making while interacting with diverse teams.

What experience do you have in strategic planning?

As a Senior Director with the Private Sector Organization of Jamaica, I successfully led a team to devise HR strategies uniting stakeholders under a common vision that enhanced growth. In 1998, I was key in developing the marketing strategy for the National Health Insurance Plan of Jamaica, a countrywide healthcare plan similar to Obamacare. I am delighted to say that this plan is still in force 21 years later with the name now being the National Health Fund. During my service as District 81 Governor, I led the District Trio in implementing the District 81 Strategic Plan 2010-2011. I am proud to say that we came within 16 Competent Communicator awards of being a Distinguished District despite losing all the clubs in Haiti due to the devastating earthquake on that island in January 2010. I am also very proud of our team who worked with many clubs on our other island nations to set up a communications channel and lend support to the Haitian community.

In my position as Branch Manager with Chancellor Insurance Agency, I create marketing strategies on a continuing basis. My efforts were rewarded with their Conservation Trophy in 2015, 2016 and 2017 for customer retention over 90%.

My ability to implement strategic planning has also garnered me a seat at the life insurance industry’s prestigious Million Dollar Round Table for five consecutive years.

What experience do you have in the area of finance?

Managed the budget of the company’s branches of over US$1m at Crown Eagle Life Insurance Company - 1995-1997

Managed staff complement of 19 with a budget of over US$250,000 at the Ministry of Local Government (Jamaica)

Currently managing a sales team of 24 with a budget of over US$2m at Chancellor Insurance Agency (Jamaica)

As a life underwriter for over 30 years, I continue to guide clients in establishing a balanced financial portfolio.

What experience do you have in developing policies?

As a significant contributor to policy development around key performance indicators at Chancellor Insurance Agency, my efforts resulted in strong increases to our book of business in the Caribbean over the last 5 years. While serving on the Board of Fast and Furious Track Club (Jamaica) 2017-2019, we developed policies to restructure the club that earned recognition and attracted new members. In 2015, I played an integral part assisting the Youth Leadership Team at Covenant City Church to develop policies leading to the successful implementation of their 5-Year Strategic Plan. 

What lessons did you learn from previous leadership positions?

Three important lessons top my list:

  1. I have honed my active listening skills enabling me to ask questions that will lead to strategic responses
  2. I have come to understand communication styles, mine as well as others, thus allowing me to appreciate diversity and manage tensions
  3. Bring team members into the decision-making process to create “buy-in” and build consensus

What experience and key strengths would you bring to the Board of Directors?

I feel blessed to have had a lifetime of business achievements bringing me here as a viable candidate for Region 8. My work as Youth Minister has taught me to develop strong mutual trust relationships with the Millennial generation. Most important is the 20+ years of knowledge I gained in service to District 81. This Caribbean locale fuses 26 distinct territories, speaking 5 major languages and all 26 nations are linked by water. This multicultural District functions as a microcosm of the greater Toastmasters world and has equipped me to appreciate our differences and function effectively on a diverse board.

Why do you want to serve as an international officer/director?

I believe in the Toastmasters story, and as a beneficiary of its gifts, it would be my honor to continue preserving and expanding the mission and commitment of Toastmasters International to enhance global mastery of communication and leadership skills. One of the things I have discovered about myself through my life’s journey is that I am a forward thinker, I enjoy thinking about the future and I would like to share this talent with Toastmasters. In fact, I have chosen Visionary Communication for my first Path so that I can continue to hone this skill.

What volunteer experience do you have outside of Toastmasters?

Since 2015, I have served as Chair of the MSc. Workforce Training and Education Advisory Committee at the University of Technology, Jamaica. Our goal is to continuously review the study programme to ensure its optimal value and relevance to the academic community. It’s most rewarding to see satisfied students! Perhaps my greatest reward comes from my work as a ministry leader, where I mentor and coach youth leaders in several churches and reach into the community at large to serve its disadvantaged residents. I bring with me the many lessons learned through Toastmasters.

Have you worked with other Boards of Directors outside of Toastmasters? If so, describe your experience.

  1. Mona School of Business, University of the West Indies - Board member representing the wishes of the Executive MBA students. My experience being their voice on the Board was so gratifying and I earned the unofficial title of “Class President” from the EMBA student body.
  2. Fast & Furious Track Club – Chair. Although my time with this organization was brief, I was able to influence their performance in a very positive direction.
  3. Jamaica Association of Insurance and Financial Advisors Ltd – professional organization engaging in education and marketing practices and involved in public service projects – Board member and recently named Chair of the Metropolitan Chapter.
  4. Hyacinth Lightbourne Memorial Association Ltd, an organization providing nursing services - Board member appointed in 2019.

The different experiences have strengthened my knowledge base, ability to focus and boosted my confidence as my contribution has influenced balanced strategic direction and policy decisions.

In your opinion, what are Toastmasters International’s major objectives and how would you work to achieve them?

Being a non-profit educational organization, it is to help in meeting the need for skilled and effective communicators and leaders at the local and global levels by increasing market share, consistently improving the quality of its education programs and strengthening revenue sources.

I would be an ambassador of the Toastmasters-learned principles/guidelines providing solutions; make TI the communication organization of choice; collaborate with the Board to develop relevant strategies and policies..

Additional information about candidate:

  • Multilingual – connecting across borders
  • Skilled in event planning; a consummate marketer/ strategic sales manager
  • Guest speaker, presenter and master of ceremonies at significant local and international events
  • Affiliative leadership style aided by strong interpersonal skills and open-mindedness
  • Writer/Author – Produced and published the book, La France La Jamaique Arrive for 1998 World Cup in France
  • e-Tutor – Business Communication, Open Campus at The University of the West Indies – 2013 - present
  • Completed Master Mind Study – John C. Maxwell’s book Put Your Dream to the Test – 2017 February