Why did Toastmasters update its brand?
Over the years, Toastmasters clubs and districts have increasingly created websites, conference and meeting materials, and other communications that displayed their individuality. In early 2008, it became clear that the Toastmasters brand was no longer consistently perceived or recognized by current or prospective members. If, in 2010, you did an Internet search for “Toastmasters” you might never know that it is a cohesive, global organization. Each club should have a personality, but must still be connected to the organization and its brand.

A strong brand tells one story of an organization. An ineffective brand tells many. Therefore, the primary objective of the rebrand was to create a unified, distinct story for Toastmasters. Together, through the consistent use of the new visual system and positioning, we will successfully:

• Set and maintain the public’s perception of Toastmasters
• Expand the organization’s reach into emerging markets
• Reduce the volunteer leaders’ workload by providing graphic elements and a brand manual for ease of use when creating materials
• Garner more international recognition and media coverage
• Become the consistently recognized world leader in leadership and communication development
• Create a more consistent member experience, regardless of geography

What research was conducted to justify rebranding the Toastmasters organization?
In 2009, World Headquarters and its branding partner conducted research to better understand Toastmasters’ position in the market. The research was comprised of interviews with members and prospective members from around the world, club and district leaders and board members. Also surveyed were attendants at conferences, club meetings and club leader trainings. In addition, there was an analysis of our organization’s competition and a thorough review of our materials.

From this research we learned that our organization faces many challenges, the most significant being perception control. When people were interested in Toastmasters, but wanted more information before attending a meeting or joining a club, they would get mixed messages. While the mission of Toastmasters International is in part to “continually expand its worldwide network of member clubs, thereby offering ever-greater numbers of people the opportunity to benefit from its programs,” the public’s varying perceptions of the organization impede the clubs’ and districts’ ability to be successful.

When was the updated Toastmasters brand made public?
The refreshed brand was launched on the first day of the 2011 Toastmasters International Convention, Wednesday, August 17, in Las Vegas, Nevada, U.S.

How does the rebrand impact me?
More than simply a logo and colors, the brand is represented through everything we do and say. Each member will interact with the new brand in a variety of ways, from communicating with prospective members, to building new clubs, to the materials used for district conferences and club meetings.

Is it acceptable for districts and clubs to create custom themes, pins and logos? What is the new organizational theme?
In order to strengthen the Toastmasters International brand, we need to create a unified global perception of the organization through consistent messaging and visual identity. Having a theme in your district or club that changes each year implies a change in our organization’s mission or direction and could confuse members or potential members who are not creating the materials.

Although districts and clubs should no longer create annual themes, they can still develop conference- and club-specific themes that relate to the educational materials, speakers and topics that will be presented during the event or meeting.

Members should no longer create custom logos and pins either because they, too, will cause brand confusion and weaken members’ ties to the international organization.

“Where Leaders Are Made” is the enduring brand message across all levels of the organization. This message, when used consistently across club, district and international communications, will reinforce the benefits of Toastmasters membership while creating unified awareness for members and prospective members alike.

Are there guidelines to incorporate the brand into club and district materials?
Yes, please review the Brand Manual for brand information and guidelines.

Can I create custom Toastmasters materials?
Yes, but first please review the two-steps on how to do so under Creating Materials on the Brand Portal.

Are all materials being rebranded?
Yes. This is the first complete rebrand in Toastmasters’ history; therefore, all materials have been redesigned to match the new visual system.

I have a large inventory of club/district materials that have the old logo. Will I have to discard everything?
Begin using newly branded materials in your district and throughout your clubs. Please visit the Stationery and Marketing Materials sections on the Brand Portal for free resources to refresh your outdated materials. It is not the intention of Toastmasters to place undue financial hardship on clubs and districts, and we recognize that you cannot simply discard materials that you have purchased. We therefore ask that you phase them out as quickly as possible and purchase newly branded materials when you have sufficient funds to do so. This includes banners, lecterns, ribbons and other promotional materials.

Should club and district websites be updated to reflect the new Toastmasters brand?
Yes, clubs and districts must rebrand their websites. The FreeToastHost (FTH) 2.0 platform allows clubs and districts to update the design and software of their website to match the new brand of Toastmasters International; three branded templates are available.

Clubs and districts that do not use FTH can use Toastmasters predesigned Wordpress and Google themes. If the club or district website is customized or hosted on a different provider, apply the verbal and visual guidelines in this manual and incorporate the visual elements from the brand portal.

All predesigned themes and additional, branded, website banners are available online in the Create A Website section on the Brand Portal.

Please remove all references of the globe emblem and expire all outdated club and district websites.

What is a logo lockup?
A logo lockup is the Toastmasters logo accompanied by descriptor text. Please refer to page 35 in the Brand Manual for acceptable logo lockups and find them for download in the Logos section on the Brand Portal.

When do I use a logo lockup?
You can use the premade logo lockups on all materials or you can create your own logo lockups, following brand standards, to develop a unique identity for a program, group, internal initiative or event.

What is happening to the globe emblem? Can we still use the globe emblem?
The globe emblem will only be used as the seal or official mark of Toastmasters International and not as the logo for the organization. It will be used on items such as the back cover of education manuals. Please remove all references to the globe emblem on promotional collateral and web materials (sites, blogs, etc.).

Can I use different colors than the ones in the official Toastmasters color palette?
The color palette was selected to align with Toastmasters brand position and illustrate a feeling of confidence and strength. Please use the official color codes on page 28 in this manual when designing and updating Toastmasters materials. No other colors can be used in conjunction with the Toastmasters brand.

What are the new main typefaces?
Please review pages 42–46 in the Brand Manual. Our primary typeface is Gotham, used for headlines and subheads. Our secondary typeface is ITC Lubalin Graph Std and should be reserved for callout boxes and taglines. Our body copy typeface is Myriad Pro. Arial is our web-safe typeface for online purposes and external communication (Word, PowerPoint, email) and can be used if access to other fonts is limited.

I don’t have access to Gotham, Lubalin or Myriad Pro. What font should I use?
Free alternative fonts are available for download (please see pages 42–46 in the Brand Manual). If you have limited access to fonts, Arial should be used. Arial is the web-safe and universal font that should be used on club and district websites. If you do not have access to Gotham, ITC Lubalin Graph Std or Myriad Pro, here is how you can use Arial:

• Titles/subtitles: USE UPPERCASE ARIAL
• Content: Please use sentence case Arial

Where do I find the sample branded materials listed in this brand manual?
Please visit the Brand Portal for marketing materials, downloadable content, and club and district stationery.

If I have suggestions for additional templates, who do I contact?
Contact brand@toastmasters.org if you have suggestions for additional templates and other resources you think should be added to the brand portal.

How do I know if my designs are in alignment with the brand?
When creating materials, please visit the Create Custom Materials section on the Brand Portal. To confirm that your designs are on brand, please refer to the visual guidelines in your brand manual (page 27–47). For questions about your design, contact brand@toastmasters.org. For questions about how to use the logo, contact trademarks@toastmasters.org.

How do I know if my communications are in alignment with the brand?
To confirm that your communications are on brand, please refer to the verbal guidelines in your brand manual (page 17–26). If you have questions about your messaging, contact brand@toastmasters.org.

How can I learn more about the brand and who do I contact with questions?
Please visit the Brand Portal for a variety of brand information. International directors, appointed brand ambassadors and 2011– 2012 district and club leaders are an excellent resource to answer many of your brand-related questions. Email brand@toastmasters.org with any additional questions you may have.

Who are the brand ambassadors?
Brand ambassadors include past international presidents, past international directors, 2010-2013 region advisors, active accredited speakers and world champions of public speaking, 2010-2011 district governors and other influencers in Toastmasters International.

What is a club coach?
An experienced Toastmaster who volunteers to help another club that has 12 or fewer active members. This Toastmaster is not a member of the club and is not familiar with the club or its members. This Toastmaster is typically working toward Advanced Leader Silver recognition.

What are the responsibilities of a club coach?

• Assist the club in increasing its membership and fulfilling the requirements necessary to reach Distinguished status or better.
• Build a rapport with club leaders and members.
• Assess the club environment, observe, analyze and recommend solutions.
• Develop a plan with goals for improvement.
• Implement the plan and help club officers and members achieve their goals.
• Instill enthusiasm, loyalty and a sense of responsibility for the club's future.

How can I become a club coach?
You have to be appointed by either your district governor or lieutenant governor marketing.

What information do I need to request a club coach?

• A club coach may be assigned only by the district governor or lieutenant governor marketing.
• At the time of the assignment, the club membership must show 12 or fewer members.
• A maximum of two club coaches may be appointed to each club.
• The club coach appointment lasts from the date of appointment until June 30 of the current year if the club becomes a Distinguished Club or better. If Distinguished Club status is not reached in the initial program year, the assignment will be extended until June 30 of the following year.

How do I use club coach credit toward my Advanced Leader Silver (ALS) award?
The club that the coach helps has to reach Distinguished status either during the same recognition year that the coach was appointed, or it must do so the following recognition year.

What is included in my club coach kit?

• Item 299A , How to be a Distinguished Club Script
• Item 299CD, How to be a Distinguished Club PowerPoint CD
• Item 400, Packet of membership applications
• Item 1620, Membership-building Contest flier
• Item 1111, Distinguished Club Program and Club Success Plan manual
• Item 1158, How to Rebuild a Toastmasters Club
• Item 1205, Product Guide

When is our club eligible to have a club coach?
Once your roster shows 12 or fewer members as active, you can submit your request for a club coach.

Can an appointed coach who has not been attending meetings nor acting as our coach be removed?
Yes.

If a coach’s two years is almost over, can he/she be re-appointed?
Yes.

Where can I see all the club coaches appointed for a given district?
On the Club Coaches District Performance Report.

Didn't find the answer to your question? Email clubcoach@toastmasters.org

How do I update the club officer roster?
Any registered officer can change club officer roles any time by logging onto the website. If the officer does not have internet access, he or she can email the information to clubofficers@toastmasters.org or send a fax to 949-858-1207.

• Log in by entering your personal username and password
• Click on Members (top left of page)
• Click on Club Central (middle left of page)
• Click on the club name and number (center of page)
• Under the heading Conduct Club Business click View/Update/Print my club officer information

We turned in our officer list. Why were we not given credit toward the Distinguished Club Program (DCP)?
Only one list needs to be submitted on time. If your club elects officers annually, you need to submit your officer list by June 30 of the current year for it to count as a point toward next year’s DCP. For example, in order for a club that elects annually to receive on-time credit for submitting its officer list for the 2012–2013 DCP year, the officers need to turn in their list by June 30, 2012. If the club is semi-annual, they have two opportunities to earn DCP credit: The first deadline is June 30 of the previous year and the second deadline is December 31 of the current year.

How do I update my club’s contact information, email address, telephone number or meeting place?
Any registered club officer can update the club's profile online, including changing contact information, meeting day, time or location.

• Log in by entering your personal username and password
• Click on Members (top left of page)
• Click on Club Central (middle left of page)
• Click on the club name and number (center of page)
• Under the heading Conduct Club Business click Update my club meeting information

How do I update my club’s mailing address?
Any registered club officer can make changes to the club's profile online, including updating the mailing address.

• Log in by entering your personal username and password
• Click on Members (top left of page)
• Click on Club Central (middle left of page)
• Click on the club name and number (center of page)
• Under the heading Conduct Club Business click Update my club mailing address

What is a quorum?
As stated in the Glossary of Governing Documents of the Club Constitution and Standard Bylaws, a quorum is the minimum number of the voting members required to be present for a meeting to legally transact business. The Bylaws of Toastmasters International contain an Article stating the quorum requirements for the Annual Business Meeting and other member meetings, for the Board of Directors, and for Board Committees. The District Administrative Bylaws and Club Constitution also contain quorum requirements for meetings at the district and club levels.

Or,

As stated in the Club Constitution, Article V: Quorum and Voting, Section 1: A majority of the active individual membership shall constitute a quorum for the transaction of all club business. A majority of the club executive committee shall constitute a quorum for the committee’s business transactions.

Can I view my club's bylaws?
It depends on when the club chartered. If the club chartered in the last few years, you can view the club’s bylaws by following the directions below. If the club chartered earlier, you might only see recent amendments or nothing at all. Any registered club officer can review the club's bylaws online.

• Log in by entering your personal username and password
• Click on Members (top left of page)
• Click on Club Central (middle left of page)
• Click on the club name and number (center of page)
• Under the heading Conduct Club Business click Update my club bylaws

To obtain a copy of your club’s bylaws, send an email to clubbylaws@toastmasters.org or fax a request to 949-858-1207.

Can I update my club's bylaws?
Yes, but please note that amendments to your club’s bylaws requires an affirmative vote of at least two-thirds of the active members present and voting at a club business meeting where a quorum (51 percent of total active members) is present.

• Log in by entering your personal username and password
• Click on Members (top left of page)
• Click on Club Central (middle left of page)
• Click on the club name and number (center of page)
• Under the heading Conduct Club Business click Update my club bylaws

How do I change the club name?
Please note: A club name change is a bylaws change and requires an affirmative vote of at least two-thirds of the active individual members present and voting at a business meeting of the club where a quorum is present.

• Log in by entering your personal username and password
• Click on Members (top left of page)
• Click on Club Central (middle left of page)
• Click on the club name and number (center of page)
• Under the heading Conduct Club Business click Update my club meeting information

How many votes does a club have at the Convention’s Annual Business Meeting?
Two. According to the Bylaws of Toastmasters International, each club is entitled to two votes in all matters presented to the voting membership for a decision. See Article X in the Articles of Incorporation for more information. For frequently asked questions regarding proxies, go to www.toastmasters.org/proxyquestions.

How do I change a vote?
This option becomes available in May 2012 and is available only to the club president and secretary. You can update your proxy holder designation online.

• Log in by entering your personal username and password
• Click on Members (top left of page)
• Click on Club Central (middle left of page)
• Click on the club name and number (center of page)
• Under the heading Conduct Club Business click Club proxy/delegate assignment (center of page)
• Under the heading Club Delegate Summary, click on Click here if you need to change your club's delegate or designate the district governor or someone outside your club as proxy

Districts — How do I view clubs that have assigned proxies?
You can view the clubs that have and have not designated proxy holders.

• Log in by entering your personal username and password
• Click on Members (top left of page)
• Click on District Central (middle left of page)
• Click on your district (center of page)
• Under the heading Conduct Club Business click Proxy Information (center of page)
• Under the heading District Proxy Information (center of page), use the drop-down menu to make a selection. You will see the club information and contact information for the club president.

How do I find out if I have been assigned a proxy vote for a club?
You can see if you are a proxy holder by logging into the website.

• Log in by entering your personal username and password
• Click on My Profile (top of page)
• Under the heading Your Proxy, click on View Your proxy Votes. You will be taken to a page that lists your proxy holder information. If no information is listed, you have not been designated as a proxy holder.

Didn't find the answer to your question? Email clubofficers@toastmasters.org

How do I view a DCP report online?
Visit www.toastmasters.org/Members. On the left side of the screen, click Distinguished Club Program Reports. Type the number of the club you want to find. Click Generate Report.

How often are DCP reports updated?
DCP reports are generated every Friday.

What is meant by “membership base”?
The membership base equals the number of paid members the club had on June 30 of the previous Toastmasters year.

What is meant by “membership-to-date”?
Membership-to-date is the current number of paid members a club has at a given time. Transfer members are not counted into this total.

What is meant by “net growth”?
Net growth occurs when the number of members at year-end (June 30) exceeds the membership base. These members may be new, dual or reinstated members.

Are “graced” members counted in membership-to-date?
No, graced members are not counted towards membership-to-date. Membership-to-date refers to the current number of paid members a club has. Graced members are not yet paid.

What is the deadline for submitting membership payments or awards to be counted in the DCP?
The deadline is 11:59 p.m. Pacific Time, June 30. There is no grace period; all information must be received by World Headquarters by this time.

As a club officer, how can I find the names of members who earned education awards?
Visit www.toastmasters.org/Members. On the left side of the screen, click Distinguished Club Program Reports. Select your district number in the upper left corner of the screen. For a list of district members who earned education awards since July 1, click Education Achievements (current year). Sort the list by clicking any of the red headings.

Why has our club not been credited for one of our education awards?
If you suspect the DCP report is inaccurate, contact the Member Services team at 949-858-8255, or email membership@toastmasters.org.

Are transfer members counted as “new members” in the DCP?
No, only new, dual, and reinstated members count towards DCP goals 7 and 8.

How can I find the names of the new members our club receives credit for?
Visit www.toastmasters.org/Members. On the left side of the screen, click Login. Log in using your user name and password. On the left side of the screen, click Club Central. Click your club name and number. Under Conduct Club Business, click View/Update/Print my club membership roster.

Our club has met DCP goals 7 and 8. Why hasn't our membership-to-date increased by eight members?
It is possible your club lost members during the year. However, if you suspect the DCP report is inaccurate, contact the Member Services team at 949-858-8255, or email membership@toastmasters.org.

Our club met five goals and added 10 new members. Why were we not recognized as a Distinguished Club?
Perhaps your club did not have a net growth of five. It is also possible your club had fewer than 20 paid members at year-end (June 30). However, if you suspect the DCP report is inaccurate, contact the Member Services team at 949-858-8255, or email membership@toastmasters.org.

Our club elects officers annually. Must the club officers attend training twice a year for DCP credit?
Yes, at least four officers must attend each of the two training sessions in order to receive DCP credit.

Our club elects officers annually. What is the deadline for submitting our officer list?
June 30

Our club elects officers semiannually. What are the deadlines for submitting our officer lists?
June 30 and December 31

Our club did not receive its Distinguished Club ribbon from last year. Can we get a replacement?
As long as ribbons are still available, World Headquarters can send a replacement. Contact the Member Services team at 949-858-8255, or email membership@toastmasters.org.

Didn't find the answer to your question? Email membership@toastmasters.org

What is a qualifying requirement?
A qualifying requirement is a prerequisite or prior condition for participation in the program.

For example, to participate in the Distinguished Area Program, an area must submit the Area Governor’s Club Visit Report (Item 1471) for 75 percent of its club base for the first round of club visits by November 30 and for 75 percent of its club base for the second round of visits by May 31.

What is meant by a “paid club”?
For a club to be considered paid, it must have at least six members. Of those six, at least three must renew from the previous term.

Can a club base change after July 1?
Yes, a club base may be revised any time during the year to reflect clubs that pay their April dues renewals after July 1.

For example, District 99 has 100 clubs on July 1, 2012. On October 5, 2012, two clubs in the district submit their April 2012 dues. As a result, District 99’s club base increases to 102.

Do Select Distinguished and President’s Distinguished Clubs count more than Distinguished Clubs in the District Recognition Program?
While Select Distinguished and President’s Distinguished Clubs do not count more than Distinguished Clubs in the District Recognition Program, members have reason to be proud of the even greater achievement!

Can a district’s membership payments base change after July 1?
Yes, dues-renewal payments received after July 1 for the previous program year are counted in the membership payments base. Therefore, the membership payments base may be revised at any time during the year to reflect late membership payments for the previous program year.

For example, District 99 has a membership payments base of 1,000 on July 1, 2012. On October 5, 2012, 50 members in the district submit their April 2012 dues. As a result, District 99’s membership payments base increases to 1,050.

If a member pays her April 2012 dues after June 30, 2012, toward which program year does her membership payment apply?
Her membership payment applies toward the 2012–2013 program year. A membership payments base may be revised at any time during the year to reflect late membership payments for the previous program year.

How are transfer members’ payments counted in the Distinguished programs?
Transfer members’ payments count toward the clubs from which they transfer. Their payments do not count toward the clubs into which they transfer. Payments to members’ original clubs are not transferred to their new clubs. The same is true when members transfer from one district to another.

When must materials be submitted to World Headquarters to count toward Distinguished recognition?
For the submission of materials to count toward Distinguished recognition, materials must be received by World Headquarters by 11:59 p.m. Pacific Time on the due date, regardless of when it was sent. This means that material that arrives after 11:59 p.m. Pacific Time on the due date does not count toward Distinguished recognition even if it is postmarked before that time.

In order for a club that elects officers annually to meet the ninth DCP goal, must four club officers be trained for each training period?
Yes, at least four club officers must be trained during each of two training periods (June 1 to August 31 and December 1 to February 28/29).

Which club officers can be trained to meet the ninth DCP goal?
At least four of any current elected club officers (president, vice president education, vice president membership, vice president public relations, secretary, treasurer, and sergeant at arms) may be trained to meet the ninth DCP goal.

To fulfill the first qualifying requirement in the Distinguished Area Program, areas must have no net club loss. What does that mean?
Net club loss occurs when the total number of paid clubs in the area at year-end (June 30) falls below the base amount. Clubs that pay April dues after year-end are not counted for that year. If the area expects to experience net club loss, it should work toward recuperating the loss before year-end.

To fulfill the second qualifying requirement in the Distinguished Area Program, how often must the Area Governor’s Club Visit Report (Item 1471) be submitted?
Twice: Areas must submit the Area Governor’s Club Visit Report (Item 1471) for 75 percent of their club bases for first-round visits by November 30 and for 75 percent of their club bases for second-round visits by May 31.

When is the Area Success Plan due?
While the Area Success Plan isn’t a qualifying requirement for the Distinguished Area Program and is not submitted to World Headquarters, it’s an important tool in meeting the area’s annual and long-term goals and should be shared with other district leaders.

To fulfill the qualifying requirement in the Distinguished Division Program, divisions must have no net club loss. What does that mean?
Net club loss occurs when the total number of paid clubs in the division at year-end (June 30) falls below the base amount. Clubs that pay April dues after year-end are not counted for that year. If the division expects to experience net club loss, it should work toward recuperating the loss before year-end.

When is the Division Success Plan due?
While the Division Success Plan isn’t a qualifying requirement for the Distinguished Division Program and is not submitted to World Headquarters, it’s an important tool in meeting the division’s annual and long-term goals and should be shared with other district leaders.

The goals of the Distinguished District Program call for net club growth. What does that mean?
Net club growth occurs when the total number of paid clubs in the district at year-end (June 30) is greater than the base amount. Clubs that pay April dues after year-end are not counted for that year. If the district expects to experience net club loss, it should work toward surpassing the loss before year-end.

When is the District Success Plan due?
To be considered for recognition, districts must submit the District Success Plan to World Headquarters by September 30. The plan may be sent through District Central, by email to districts@toastmasters.org or by fax (949-858-1207).

Who is responsible for submitting the District Success Plan?
Ultimately, the district governor is responsible for ensuring that the District Success Plan is submitted by September 30. However, the district leadership team works together on the plan, and one of the lieutenant governors may submit it.

When is the Division and Area Governor Training Report due?
To be considered for recognition, districts must submit the Division and Area Governor Training Report (Item 1475) to World Headquarters by September 30 showing that 85 percent of division and area governors were trained. The report may be sent through District Central, by email to districts@toastmasters.org or by fax (949-858-1207).

Who is responsible for submitting the Division and Area Governor Training Report?
Ultimately, the district governor is responsible for ensuring that all items are submitted by September 30. However, because of the requirements for the Excellence in Education and Training Award, the lieutenant governor education and training often submits the report.

Am I allowed to do projects within a manual in a different order?
You should be doing manual projects in order because the Toastmasters program was designed to teach one skill at a time, with each new skill building on the preceding skills.

If I don’t meet all of the objectives on my speech, can I still get credit for it?
Yes. Toastmasters is not a pass/fail program. However, keep in mind that you get out of the program what you put into it. If you focus on meeting objectives this will help ensure that you get the most from the program (this includes time objectives).

Can I give speeches outside of my club for credit?
Yes. You are allowed to do up to two speeches per manual outside of the club environment for credit toward an educational award, as long as you receive prior approval from your vice president education. You must receive a written and verbal evaluation from a Toastmaster, although the Toastmaster does not need to be in the same club as you.

Speeches given at Toastmasters club meetings are considered to be in the club environment. Speeches given at any Toastmasters event that is not a club meeting are considered to be outside the club environment.

What are the limitations on speech topic?
There aren’t any, but please make sure to keep your audience in mind. Avoid topics that could be offensive and choose topics that are in good taste.

I did a speechcraft program and decided to join a club afterwards. Do I get any credit for having completed a speechcraft program?
Yes. You receive credit for the first three Competent Communication projects, as long as you completed the entire speechcraft program.

If I’m the test speaker in an evaluation contest, can I still get credit for a speech project?
Yes. Please note that a test speech will count as one of the speeches you are allowed to do outside of your club meeting and, as such, must meet the outside speech requirements. It must be a manual speech, you must have prior permission from your Vice President Education and you must receive a written and verbal evaluation from a Toastmaster.

Can I repeat the same speech for more than one project?
Yes. You may repeat the same speech as many times as you like, as long as it meets the objectives for each project that you use it for.

If I am speaking at my club meeting, can I get credit in my Competent Leadership manual for being a speaker and credit in my Competent Communication manual for my speech? What if I’m doing a speech from an Advanced manual?
Yes and yes.

Can I repeat the same manual for award credit?
If you are repeating an award, you may repeat a manual. If you are applying for a new award, you must use a manual that you have not received credit for yet.

Do I need to have both a written and verbal evaluation to receive project credit?
Yes.

Does it have to be my Vice President Education that signs off on a speech project?
No. Any current club officer may verify and submit an award application if the Vice President Education is not available.

Can I get credit for a speech if I am competing in a contest?
Yes. Please note that a contest speech will count as one of the speeches you are allowed to do outside of your club and, as such, must meet the outside speech requirements. It must be a manual speech, you must have prior permission from your Vice President Education and you must receive a written and verbal evaluation from a Toastmaster.

Can I do different projects from different Advanced manuals and still receive credit, as long as I have completed five projects?
No, you must complete a full manual for credit.

Can I work on my Advanced Communicator Silver before my Advanced Communicator Bronze?
You may work on projects that will apply to the Advanced Communicator Silver before you do projects for the Advanced Communicator Bronze, but when you submit the applications, you must submit the Advanced Communicator Bronze application before you can submit the Advanced Communicator Silver application. This applies to all awards in a series. You must submit applications in sequential order.

Can I earn an award more than once?
Yes. Please see Requirements for Multiple Education Awards.

Can I repeat projects within the Better Speaker Series, Successful Club Series, Leadership Excellence Series, Success/Communication, or Success/Leadership for credit?
Yes. In order to receive credit, you will need to do two separate presentations of the manual on different dates.

I replaced a club officer in my club and served from March through August. Does this count towards my Advanced Leader Bronze?
No. In order to receive credit, you must follow the bounds of the TI calendar and serve as an officer from July 1 – December 30, January 1 – June 30, or July 1 – June 30.

I served as a district officer replacement starting in August. Do I still get Advanced Leader Silver credit?
For Advanced Leader Silver credit, a district officer term must be from July 1 – June 30, unless you are a replacement. If you are replacing another officer, the district must submit the change by September 1 for you to still receive credit.

How many awards has my district achieved this year?
You can check your District Progress Report here. Please note that anyone is able to check the District Progress Report, not just district officers. You do not need to login in order to view them.

I achieved the old Competent Leader award. What is the next award I can work towards?
Your Advanced Leader Silver.

How do I apply for an education award online?
Club officers are able to apply for education awards online through Club Central. Please note that club officers may not apply for their own awards online.

Can a member have two roles evaluated in one meeting from the Competent Leadership manual for credit toward an education award?
No. In any one meeting you can only be evaluated in one leadership role. This encourages participation from as many members as possible in a club meeting.

Didn't find the answer to your question? Email educationawards@toastmasters.org

Where is my New Member Kit?
New Member Kits have an estimated delivery time of five to seven business days. If a New Member Kit is not received after this time, please contact the Member Services department at Toastmasters International World Headquarters at 949-858-8255 or membership@toastmasters.org

Where is my Toastmaster magazine?
All active members receive a complimentary magazine subscription with their membership. Your first magazine will be mailed four to six weeks after you register with your club. The Toastmaster is mailed to the address you provided when registering. You can confirm or adjust your address online by logging on to the Toastmasters website at www.toastmasters.org/Login. Click on My Profile then click Manage My Address.

What is a transfer member? How does a member complete a transfer?
A transfer member is one who has transferred from another club but does not pay club dues in the new club until the following dues-renewal period. A transfer member must fill out a Membership Application. Be sure to check the box next to Transfer from club number /name and fill in the information for the club the member is transferring from. Submit your completed application to a club officer who will mail or fax it to Toastmasters International World Headquarters. Transfer members cannot be added online at this time.

How do I process a reinstated/dual member?
Club officers can now process dual or reinstated members online. Log on to www.toastmasters.org/Login then, on the Members page, click on Club Central (on the lower left). Next, click the name of the club under which you’d like to process member information. Next, click Submit membership application(s) – new/dual/reinstate. Read the statement; if it is accurate click Proceed.

It is important to avoid creating a duplicate Customer ID for one individual. Find the member in the system by searching for his or her Last Name and Email Address or Last Name and Customer ID. Continue searching until you find the member in the system.

Review the member’s Personal Identification Details for accuracy and click Add Membership. Under Membership Information, select the date range for which you are paying dues. Click Calculate and pay the member’s dues by clicking Create Order. Click Pay Dues and fill in the appropriate payment information. Finalize the payment by clicking Process Payment.

I’m trying to reinstate a member online but their member number is not being recognized.
To find the member, please enter the person’s Last Name and Email Address or Last Name and Customer ID. Click Search. If the system does not recognize the information you provide, please contact the member for an alternative email address or name spelling. If a match cannot be found, proceed with a new member entry.

How do I find a club?
Visit www.toastmasters.org/FindaClub. Do a Zip Code Search and click Find or do a guided search by selecting your country, state/province and city from the drop down menus. Meeting Location Search Results will populate a list of clubs, complete with club names, location, meeting dates/times and contact information.

Contact the club(s) you are interested in to let them know you would like to visit as a potential new member. Feel free to visit multiple clubs to find one that best suits your needs and personality. Please note, listings that say, "Membership eligibility criteria required" are usually open only to employees at a specific company.

Why am I listed as a non-member?
You could be listed as a non-member because you created a non-member account to log on to the website. Please contact the Member Services department at 949-858-8255 or membership@toastmasters.org for assistance.

I can’t remember my password/username. What do I do?
Go to www.toastmasters.org/Login. Click "Forgot Your Password?". Enter the email address you have on file with World Headquarters and click Submit. Instructions on how to proceed will be emailed to you.

Didn't find the answer to your question? Email membership@toastmasters.org

Starting a New Club

What are the requirements/fees for starting a new club?
Clubs will be required to submit various charter forms, including the Application to Organize, charter payments, charter member applications, charter club officer information, club information and Club Constitution and Bylaws. The club charter fee is $125 and new members pay a $20 New Member Fee (can be waived for dual, reinstated or transfer members not needing materials), plus $36 to cover the dues for the first six months ($27 for undistricted area clubs).

Does $125 cover both the charter kit and new member kit?
The $125 club charter fee is a processing fee that covers the cost of the charter kit and the shipping of all materials. If an Application to Organize is submitted prior to other charter documents and the club is a prospective one, 20 New Member Kits will be sent in advance. These are to be handed out to those individuals who have paid dues and will be part of the charter when the club’s membership reaches the 20-member minimum.

When and how are dues collected? Also, please explain charter dues vs. renewals and prorating.
Each charter member (except those members who have paid and transferred from another club) will pay dues for the first six months. At the next scheduled renewal (April or October), the club will pay a prorated renewal amount. For example, members of a club chartering in January would pay $36 dues for the first six months (January through June). In April, charter members would owe a prorated amount of $18 for the remaining months of the renewal cycle (July — September). From that point on, all members will pay $36 every April and October. This differs from established clubs, where new-member dues are prorated according to the month they join, and their renewal dues are the full amount. For example, new members joining in the month of January would pay $18 for dues (January — March), and in April they would pay $36 for the full six-month cycle. Either way, dues are $6 per month. The difference is in how the dues are collected.

Can you send me information or brochures about Toastmasters?
Informative promotional brochures and new club forms and can be found online here. Printed copies may be requested by emailing newclubs@toastmasters.org.

What is in the charter kit/new member kit?
Charter kit and member kit contents are listed on the last page of the How to Build a Toastmasters Club manual.

How long does it take to receive a charter kit/new member kit?
Applications to Organize are normally processed within 24 hours and materials are shipped within 48 hours. All charter kits and member kits are packaged together and shipped by courier so that tracking information can be provided. Most packages should arrive within one week.

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Processing

Is it necessary to send the original paperwork for a new club charter or can I send copies?
Copies are acceptable for submission. The club should keep either the original or a copy for its records, so please make copies before submitting.

How can I find out if our charter’s paperwork has been received?
We assign a club number upon the review of a club submission. That number will appear on the District Performance Reports. After selecting your district in the top left drop-down menu, choose the Prospective Club link on the menu (right side). The various charter documents will be listed and the report will include the status of each document (received complete, incomplete or missing). You can recognize your club by either the club name and/or location, or by the club contact name (president or club coordinator).

Once the club’s paperwork is received, how long will it take to process?
Processing times for Applications to Organize are 24 hours. The review process for full club charter is two days, and processing will be completed within two additional days.

Can you tell me the status of our charter kit?
Please email newclubs@toastmasters.org to request your order’s status and obtain tracking details.

Are you able to send me a receipt/invoice?
Yes. Once a charter is processed, we can send a receipt for any transaction, showing the order as paid. If your company requires an invoice to provide payment, please submit the invoice request along with the charter paperwork and we will provide an invoice. Please include company details.

Some of our members have received charter member certificates with their names misspelled. Can I request a corrected version and have it resent?
Yes, you can. Please send an email with the correct information to newclubs@toastmasters.org. We will make the corrections and mail new certificates.

All of my members have filled out regular Toastmaster applications; do they also need to fill out charter membership applications?
No, we don’t require charter member applications, but please note that charter applications list applicable charter rates, whereas regular member applications indicate prorated dues based on member join dates (which are not applicable for charter members). In addition, no individual can get credit for sponsoring a charter member, as one can with a regular member application.

Some of my members are paying with credit cards and some are paying with checks. Is this okay?
Yes, we accept multiple payment methods, but we cannot process overpayments or club dues on a credit card. Any overpayment made by check, however, will be refunded back to the club after processing.

Are we able to send a wire transfer?
Yes, wire-transfer information can be obtained by contacting newclubs@toastmasters.org. Each wire-transfer transaction is subject to a fee charged by the issuing bank, and Toastmasters International charges $10 per transaction, as well. If you decide to send a wire transfer, please forward a copy of the confirmation by email so that we can verify the funds.

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Sponsors/Mentors

What is a club sponsor/mentor?
A club sponsor is an individual who supports a club by marketing it to prospective members. The sponsor also helps with meetings, assists with charter form submissions and plans charter presentations. A club mentor is an experienced Toastmaster who provides guidance to a new club for up to one year after its charter date. For more on club mentoring visit Mentor a Club.

How do I get a sponsor/mentor?
Sponsors and mentors are either appointed or approved by the district governor or lieutenant governor marketing.

How do we appoint a sponsor/mentor (before vs. after chartering)?
Each club can name up to two sponsors, two mentors and two sponsoring (founder) clubs. Sponsors and mentors can be listed on the club’s Application to Organize. Changes prior to chartering can be submitted by anyone (subject to DG or LGM approval). Additions, removals or substitutions after the club has chartered can be submitted within 60 days by the DG or LGM, who must send an email to newclubs@toastmasters.org.

Does a mentor/sponsor have to join the newly chartered club?
Mentors and sponsors of a newly chartered club are not required to join that club, although they often do. However, in order to be listed and obtain credit, sponsors and mentors must be members of Toastmasters. Sponsors can be new members joining the new club; however, mentors should be experienced Toastmasters.

What kind of credit do mentors/sponsors get, and how do they obtain it?
Sponsoring and mentoring a club fulfills one of the requirements for the Advanced Leader Silver (ALS) award. Sponsors and mentors are sent an acknowledgment form shortly after the charter is issued. Each form should be signed by the charter president and by the sponsor or mentor, and returned for credit (by mail, fax or email). Once awarded, we send a certificate to that sponsor or mentor.

What can we do if we have misplaced our sponsor/mentor acknowledgment form?
If the acknowledgment form cannot be located, the charter president may send an email confirming the person’s completion of duties to newclubs@toastmasters.org.

Why does my sponsorship/mentorship show as pending on the District Performance Report?
If you have been appointed as a sponsor or mentor, but have not yet been awarded, the award will show as pending on the New Club Sponsor and Mentor report in the District Performance Reports, and on the My Sponsorship History page under My Profile. To be awarded, please return your signed acknowledgment form or have the new club charter president confirm your completion of duties by sending an email to newclubs@toastmasters.org.

Can I be appointed as club mentor after the 60-day grace period?
All sponsors and mentors must be approved and communicated by the district governor or the lieutenant governor marketing within 60 days of the club charter, and club mentors are to be in place for the first six months following the charter. For special considerations, please contact newclubs@toastmasters.org.

I was a sponsor/mentor of a club chartered 20 years ago. Why don’t I see this online in My Profile?
If you served as a sponsor or mentor of a club which chartered prior to August 2003, you will not see your sponsorship on the My Profile/My Sponsorship History page. If your sponsor or mentor term is not listed on the My Sponsorship History page, you may still apply for an ALS by contacting educationawards@toastmasters.org. If the club is still active, we can confirm this service. If you have a certificate, this will serve as proof of your completion.

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Gavel Clubs

What is the difference between a Toastmasters club and a Gavel club, and what are the charter requirements?
Key differences and other facts are provided on the Gavel Clubs web page. To request charter forms, or for additional information, contact newclubs@toastmasters.org.

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Miscellaneous

What is the process for changing a club’s name?
After voting on a club name change, any officer can log onto the Toastmasters Web site to access Club Central. Click on the club name/number and choose the menu option: Update my club meeting information. The club name, as well as several other club details, can be updated via the resulting page.

Can I order a new charter certificate?
A replacement charter certificate (bearing the club’s current name) can be purchased for $7 plus shipping through our Online Store (item 9015): www.toastmasters.org/9015. For additional information on ordering, contact supplyorders@toastmasters.org.

Does our club need an EIN number to open a bank account?
Many banks in the United States require an EIN (Employer Identification Number) to open a bank account for a new club. Toastmasters International will file a request with the IRS upon chartering a new club. A designated club officer can hold payments until the club has opened an account or until the payments are sent to World Headquarters. The club may also temporarily deposit payments into another club’s account.

We are not going to charter our prospective club. What should we do with the materials?
Materials may either be donated to another club or sent back to the district.

We are close to chartering, but we need more member kits (some may have been lost), can we order more?
At the time your club submitted the Application to Organize, we sent 20 New Member Kits to be distributed to the first 20 new members who signed up as charter members. Kits should only be given to members who commit and pay for membership (including the $20 New Member Fee). If those members withdraw, the funds collected can be used to replace the kits. If your club charters with more than 20 members paying the New Member Fee, we will send additional kits at the time of charter.

Didn't find the answer to your question? Email newclubs@toastmasters.org

Can anyone order your products or just members?
Some items are available to members only. Each item will specify a member cost and/or a nonmember cost.

What is the return policy?
Products cannot be returned or exchanged except in the following circumstances: If a product is not as anticipated, the wrong product is received, or a product is received damaged, the sole remedy is to return it in unused condition within 30 days from date of delivery for an exchange or refund. The packing slip or a copy of the original invoice must accompany the returned material.

How long does it take to engrave/customize items?
There is no priority service for engraved items, so if you are ordering engraved items along with other materials, we suggest you place two separate orders. World Headquarters receives hundreds of engraving requests. To ensure your district receives its order on time and with correct information, please type what you want engraved exactly as you want it to appear (including educational designations and dates). Information will be engraved exactly as it is received.

The normal turnaround time for processing engraved orders is:
1-9 items - 8 working days
10-15 items - 9 working days
16-20 items - 11 working days
20 + items - 13+ working days

Note: these times do not include shipping/delivery time.

What is the processing/handling timing?
Standard (up to 5 business days). Orders received during peak order periods (August, September and October) and those requiring customization may require more than 5 days.

Express ($15 + shipping charges). Orders received by 12 p.m. PST will be processed and shipped the same day. Orders received after 12 p.m. PST will be processed and shipped within 8 working hours (not available for orders containing items to be customized).

What is the shipping timing?
United States Clubs:
Standard 1 Day Courier 2 Day Courier
(1-5 business days) (1 business day) (2 business days)
Non-United States Clubs:
Airmail Courier
(7-21 business days) (2-4 business days)

What does it mean if I've submitted payment but the screen went blank?
The session may have timed out. Log out of your browser; after logging back in, go to the My Profile link to view your Order History. Your last order/payment should be reflected there, if it has not you'll need to re-access your cart and submit the order again.

How do I enter my engraving/customization detail?
Once you have added the item to the cart you will see the summary of your cart items. Click on the Engraving Details link below the item. This will open the customization window for your desired text. Click save. Return to your cart item summary.

How do I remove items from my cart?
When you are viewing the cart item summary there is a large red X next to each line item; simply click on the X to remove an item from your cart.

How do I change the shipping or billing address on my order?
Our system will default to the primary address on record at World Headquarters for both the billing and shipping addresses. To change the billing or shipping address do not edit the existing address but choose the Create New Address option. Click Choose Address and Continue to select the address applicable to your order.

Where can I see my order information after it's been placed?
You can view your order history as well as your download history via the My Profile link.

Can I make changes to my order once it's been submitted/paid?
Our website orders are made in real time. Once your order is submitted/paid you are unable to make any changes online.

How do I enter a promo or coupon code?
Once you have added all items to your cart click on Check Out Step 1 of 2; make sure to view the link Review our steps to obtaining discounts. You will also see a window and coupon code next to the applicable items; enter the coupon code then click on Apply Code. Promotional Codes are entered in the window under the summary of listed items and cost breakdown.

Didn't find the answer to your question? Email supplyorders@toastmasters.org

Speech Contests: Table of Contents
Eligibility
Selection Sequence
Speech Subject and Preparation
General Procedure

Eligibility

Are contestants required to have completed a minimum number of manual speeches to participate in a speech contest?
The only speech contest with a minimum manual-speech requirement is the International Speech Contest. To participate in any level of the International Speech Contest, a member must have completed at least six speeches from Competent Communication prior to the club contest. A charter member of a club chartered after the previous July 1 may compete without having completed six speeches in Competent Communication. The club must be officially chartered before the area contest.

Who is ineligible to compete in any speech contest?
The following are ineligible to compete in any Toastmasters speech contest:

a) A member serving as a judge at any level for a contest in which the member is still competing or intends to compete

b) Incumbent international officers and directors

c) Region advisors or region advisor applicants

d) District officers whose terms expire June 30:

   1. District governor

   2. Any lieutenant governor

   3. Secretary

   4. Treasurer

   5. Public relations officer

   6. Division governor

   7. Area governor

e) International officer and director candidates

f) Immediate past district governors

g) District officers or announced candidates for the term beginning the upcoming July 1

h) Presenters of education sessions at the event at which the contest will be held, including area, division, and district events, as well as the International Convention

What does it mean that a member can’t judge at any level of a contest in which he/she is still competing or plans to compete?
A member cannot judge a contest where the contest result could lead to the member competing against the contest’s winner.

Example Scenarios:
John Smith wins Area B's Evaluation Contest. He is asked to judge Area C's Evaluation Contest. If he judges at Area C's Evaluation Contest, he is ineligible to continue competing in the district's Evaluation Contest.

Jane Smith is disqualified from Area B's Tall Tales Contest. Because she is no longer competing in the Tall Tales Contest, she can judge Area C's Tall Tales Contest. Similarly, if Jane Smith loses Area B's Tall Tales Contest, she can judge Area C's Tall Tales Contest.

What is a contest functionary? Can they serve more than one role?
The following are contest functionaries: contest chair, contest toastmaster, chief judge, contest judges, tiebreaking judge, timers, sergeant at arms, and counters. They cannot serve in more than one role at the same contest and they may not compete in the contest at which they are serving as a functionary.

What happens if I pay my dues on time, but my club treasurer does not submit my dues to World Headquarters by November 30?
You are, unfortunately, ineligible to compete. In order to compete in a speech contest, you must be a member in good standing of a club in good standing. The only way to maintain your good standing is to make sure your club treasurer submits your dues to World Headquarters before the grace period expires (by November 30 for the October renewal period and May 30 for the April renewal period) for continuing members, or by the date of the speech contest for new, dual, transfer, or reinstated members).

Can a member compete in two area contests if the areas are in different divisions or districts?
No. A member can only compete in one area contest of a given type.

Can a member serve as a contest chair at one contest and compete in another?
Yes, as long as the contest where the member is competing and the contest where the member is serving as a contest chair are not at the same event.

Example: Jane Doe is competing at Area G's fall conference in the Tall Tales contest. She cannot serve as a contest chair for any contests at Area G's fall conference. Jane is not competing in Area F's fall conference. Jane Doe can serve as a contest chair for any contest at Area F's fall conference.

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Selection Sequence

An area with five clubs has one club that is not in good standing. Can the clubs in good standing in that area send two contestants to the area contest?
Yes. Areas with four assigned clubs or fewer in good standing may have clubs send two contestants to the area contest.

Note: The decision whether or not to allow two contestants to advance from club to area, from area to division, and/or from division to district must be made and communicated throughout the district prior to any club contests being held. Once the decision is made, it must be implemented consistently throughout the district in all clubs, areas, and divisions affected.

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Speech Subject and Preparation

What does the rulebook mean when it says a speech must be “substantially original”?
Twenty-five percent or less of the speech may be devoted to quoting, paraphrasing, or referencing another person’s content. Any quoted, paraphrased, or referenced content must be so identified during the speech presentation.

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General Procedure

Should judges remain anonymous?
Yes, in so far as practical. Judges are not known to the contestants and no judges' names or contact information is provided in any contest materials. Judges’ decisions are confidential. Their identities are confidential as well. If judges are announced, it can lead to confrontations with contestants or audience members who do not agree with the contest results. Anonymity helps the judges be more effective. They can be more objective with their decisions because confrontations after the contest are less likely. This is why judges are not known to the contestants and no judges' names or contact information is provided in any contest materials.

Does the chief judge judge the contestants?
While the chief judge is a judge, he or she does not judge the contestants. The role of the chief judge is to appoint and advise the judges, counters, timers, and tiebreaking judge. The chief judge also conducts the judges’ briefing before the contest, collects the time record sheet from the timers, collects the ballot from the tiebreaking judge, handles protests, and delivers the list of winners to the contest chair at the end of the contest.

If there are only two contestants in a speech contest, and the first-place winner is unable to attend the next level of competition and the other contestant is disqualified, can we nominate someone else to attend the next level of competition?
No. You cannot nominate a new contestant to compete at the next level of competition nor can you allow the disqualified contestant to compete.

Can members be charged an entry fee in order to compete in a speech contest?
No. Requiring members to pay an entry fee is an addition to the eligibility rules outlined in the Speech Contest Rulebook. Rules can only be added through the administrative protocol with the approval of the Executive Director and International President. This provision is found under Speech Contest Policy in the Speech Contest Rulebook.

Example: Contestant A is competing in a speech contest at a district conference and intends to only compete in the contest. Contestant A is not attending any of the other conference sessions. Contestant A cannot be charged a registration fee. Contestant B is attending education sessions at the district conference in addition to competing in the speech contest. Contestant B can be charged a registration fee.

What are the rules regarding usage of music, media or props in a speech?
Music, PowerPoint presentations and props are allowed during speech contests. A contestant should inform the contest chair if he/she plans on using a prop during the contestants briefing. It's the contestant's sole responsibility to arrange for and handle any props or technical gear used in a speech. They may have an assistant help them set up and take down props. The stage must be cleared for the next contestant.

Note: World Headquarters does recommend against the use of music, media or props, as they have a tendency of eliciting negative responses from judges.

What are the rules regarding video or audio recording of a speech contest?

• If you wish to record a speech contest, all speakers or presenters must give their written permission to be recorded beforehand.
• Any speaker who refuses must not be recorded.
• Upon request, any speaker or presenter is entitled to one copy of the recording at no charge.
• Recording should not cause a safety hazard to any in attendance, nor should it be a distraction to a speaker or presenter.
• During a district conference, recording of speakers and presenters may only occur with the permission of the host district chair.
• Recordings of these events are controlled by the host district chair or his/her appointed representative.
• If one or more authorized Toastmasters provide recording services and tapes are made available for sale, the Toastmaster providing the services may be reimbursed only for expenses and may not profit from the recording nor charge for the use of equipment.
• Profits from any recording sales must be deposited in the district account.

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Didn't find the answer to your question? Email speechcontests@toastmasters.org

Here you can find some answers to the questions which we are asked most frequently. As we get more questions, we'll add them to this page, so check back to see if we've answered your questions! If you don't see your question here, you can email us.

Where is my New Member Kit?
New Member Kits have an estimated delivery time of 5 to 7 business days. If a New Member Kit is not received after this time, please contact the Member Services department at Toastmasters World Headquarters at 949-858-8255 or tracking@toastmasters.org.

Where is my Toastmaster magazine?
All active members receive a complimentary magazine subscription with their membership. Your first magazine will be mailed four to six weeks after you register with your club. The Toastmaster is mailed to the address you provided when registering. You can confirm or adjust your address online by logging in to the Toastmasters website at www.toastmasters.org/login. Click on My Profile then Manage My Address.

Where is my Supply Order?

Processing Times:

Standard processing time is up to 5 business days. Certain items may be slow to process including, but not limited to, engraving, club banners and large orders. Orders received during peak order periods (May, June and July) and those requiring customization may require more than 5 days.

Express processing: for a $15 service charge (plus shipping charges), orders received by 12 p.m. Pacific Time are processed and shipped the same day. Orders received after 12 p.m. Pacific Time are processed and shipped within eight working hours. Express handling is not available for orders containing items to be customized.

Please contact our Tracking Team for further assistance of non-receipt outside the expected delivery timing at 949-858-8255 ext. 411 or tracking@toastmasters.org.

How long does it take to engrave/customize items?
Engraved items do not qualify for express processing. If you are ordering engraved items along with other materials, we suggest you place two separate orders.

World Headquarters receives hundreds of engraving requests every month. To ensure you receive your order on time and with correct information, please type engraved copy exactly as you want it to appear (including educational designations and dates). Information will be engraved exactly as received; Toastmasters International reserves the right to refuse service, terminate accounts, remove or edit content, or cancel orders at its sole discretion.

Following is the normal turnaround time for the processing of engraved orders:
1-9 items – same day
10-15 items – 1 business day
16-20 items – 2 business days
20-25 items – 3 business days
25 + items – 3+ business days
Note: this does not include shipping/delivery time

What is the shipping timing?
Standard/Ground shipping transit time to U.S. destinations is 2-7 business days.

U.S. only - One-day courier is one business day, and two-day courier is two business days. (Street address is required)

Shipping transit time to destinations outside the U.S. is on average 3-14 business days for airmail (dependent on destinations postal service infrastructure and “ship to” address detail. Courier is 2-7 business days (Phone number is required).

Can you tell me the status of our charter kit?
Please email newclubs@toastmasters.org to request your order status and obtain tracking details.

Where is my Education Award/Free Manuals?
Processing for education awards submitted online: 2 business days
Shipping: North America: 5 business days; Rest of World: 10 business days

Processing for Education Awards submitted by fax, email or mail: 5 business days after receipt
Shipping: North America: 5 business days; Rest of World: 10 business days

Please contact our Tracking Team for further assistance of non-receipt outside the expected delivery timing at 949-858-8255 ext. 411 or tracking@toastmasters.org

Our club did not receive its Distinguished Club ribbon from last year. Can we get a replacement?
World Headquarters can send a replacement as long as ribbons are still available. Contact the Member Services team at 949-858-8255, or email membership@toastmasters.org.

Where is my Club Award? (Talk Up Toastmasters, Beat the Clock, and Smedley Award)
Please contact our Tracking Team with the club name and number for further assistance at 949-858-8255 ext. 411 or tracking@toastmasters.org.