Product Orders FAQ

  1. Can anyone order your products or just members?
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  2. What is the return policy?
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  3. How long does it take to engrave/customize items?
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  4. What is the processing/handling timing?
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  5. What is the shipping timing?
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  6. What does it mean if I've submitted payment but the screen went blank?
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  7. How do I enter my engraving/customization detail?
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  8. How do I remove items from my cart?
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  9. How do I change the shipping or billing address on my order?
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  10. Where can I see my order information after it's been placed?
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  11. Can I make changes to my order once it's been submitted/paid?
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  12. How do I enter a promo or coupon code?
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