GRACE SHIH, DTM

Candidate's Office: International Director

Region Number: 14

Toastmasters member since: 1996

Education: EMBA, National Pingtung University of Science and Technology; BS in Pharmacy, Taipei Medical University

Employer and/or position: Chief Administrator, Chiang's ENT Clinic

Served as district governor of district number: 67

Term of service: 2011-2012

In term as district governor, district achieved:

Website: http://www.graceshih.org

Toastmasters offices held and terms of service (international and regional level):

  • 2015-current Chief Reviewer
  • Traditional Chinese Translation

Toastmasters honors and recognition (international level):

  • 2010-2011 Excellence in Education & Training
  • 2007 Distinguished Toastmaster

Relevant work experience and how it relates to Toastmasters and your role as a Board member:

As the Associate Director of the Department of Pharmacy of National Cheng Kung University Hospital, I communicated with patients, staff, and other health care professionals every day. I also served in various committees in the hospital and outside of the hospital to set up policies and procedures, formulate strategies, as well as tackle and resolve issues and incidents.

What experience do you have in strategic planning?

As a member of the Preparatory Committee for National Cheng Kung University Hospital, I was in charge of setting up the Inpatient Pharmacy. I needed to consider a wide range of pertinent elements including floor planning, equipment, dispensing process, staffing, training, quality control, budgeting, cooperation and collaboration with other departments, etc. I needed to propose, set, and execute both short- and long-term strategies for the Inpatient Pharmacy.

What experience do you have in the area of finance?

I worked in the Procurement Department for two years in Chang Gung Memorial Hospital and was responsible for procuring the best possible pharmaceutical products, test agents, medical devices, etc. within budget. As the Associate Director of Department of Pharmacy in National Cheng Kung University Hospital, I was responsible for budgeting and financial management of Inpatient Pharmacy as well as the Department of Pharmacy. Now I am the administrator of a private clinic with 8 staff. Having good finance status is critical to the clinic's success. I served as the treasurer of my chorus. I submitted the annual budget and made financial reports regularly. My service as the district leader helped me better understand the budgeting and finance system of Toastmasters.

What experience do you have in developing policies?

As a member of the Preparatory Committee for National Cheng Kung University Hospital, I participated in developing policies for the Department of Pharmacy. After the inauguration of the hospital, I served in various vertical and horizontal committees in the hospital to further develop policies for issues that required cross-department cooperation and collaboration.

What lessons did you learn from previous leadership positions?

I learned that, in order to lead in the front, it is important for a leader to have clear vision and direction. It is also important for a leader to be supportive and encouraging, to lead from behind. Timely and clear communication is essential. Be equipped with knowledge to serve as a resource. Respect, understand, and appreciate the characters and characteristic of members. My biggest satisfaction comes from witnessing the growth and transformation of my team members.

What experience and key strengths would you bring to the Board of Directors?

My professional background and training have cultivated me to be analytical, precise, logical, yet sensitive and people-oriented. The administrative positions in my professional career have provided me experiences in developing and implementing policies and strategies as well as in cooperating vertically and horizontally. My EMBA study has equipped me with current knowledge in management, policies development, strategic planning, and financial management. Personally, I am open-minded, responsible, and determined. The Toastmasters training has made me more creative and expressive, and made me a better listener, communicator, and leader. I believe these experiences and key strengths are of great value when serving on the Board of Directors.

Why do you want to serve as an international officer/director?

I am privileged to have benefitted, gained, and enjoyed more than I expected from Toastmasters in the past 16 years. I am truly grateful and would like to see more people have the same privilege and experience. As Toastmasters is moving toward globalization, I'd like to be the bridge and voice that connect different parts of the world. I'd like to see members from different regions share equal resources and receive training of consistent quality from Toastmasters in their journey to become better communicators and leaders.

What volunteer experience do you have outside of Toastmasters?

The World Games 2009 was hosted by and held in Kaohsiung City, Taiwan. To make the event successful, more than 4000 volunteers were recruited. I became a seed volunteer in 2005 to help recruit and train other volunteers, and escorted the presidents and members of the Olympic Committees and World Games Associations from participating countries during the event. It was not only a once-in-a-life-time experience but also an honor. I have also volunteered to coordinate the Youth Leadership Program and Speechcraft for high school and college students and the general public several times. I also serve as a judge for English Recital and Speech Contests held by local Bureau of Education.

Have you worked with other Boards of Directors outside of Toastmasters? If so, describe your experience.

In my pharmacy career, I served in various committees in the hospitals and outside of the hospitals to set up policies and procedures, formulate strategies, as well as tackle and resolve issues and incidents. During the 4 years of preparation time for The World Games 2009, I and other representatives of the seed volunteers worked closely with other Boards of Directors to plan, analyze, implement, and evaluate various projects. Currently I am a board member of a local women's association. I have experience working with other Boards of Directors both in a professional setting and NGO/NPO of different scales.

In your opinion, what are Toastmasters International’s major objectives and how would you work to achieve them?

In my opinion, the major objective of Toastmasters International is to continuously provide quality programs and services that meet the need of members from around the world. I would listen to members, understand and respect cultural differences, and work closely with leaders from around the world.