- Customer Service
Educational and professional background: Barbara Khozam extends an international line of clients who praise and attest to her expertise as a customer service master. All backed by more than 15 years of consulting, training, and speaking about Customer Service throughout many industries—small and large, from the local Ramona Thrift Store to the conglomerate Kaiser Permanente. Through her unique consulting methods, Barbara and her team help businesses to create organizational cultures of service and customer care in which employees become advocates for your organization, your brand and your customers. Ultimately and consistently, the results are extremely happy, loyal customers who continue to positively impact your bottom line quarter after quarter, year after year.
Barbara has spoken to more than 35,000 customer care representatives—everyone from the board room to the cleaning crew—throughout 8 countries and is ranked in the top 1% out of a group of 400 leading trainers in the United States. She has delivered more than 1100 presentations to a diversity of audiences of all sizes, sharing proven strategies on customer service, leadership, motivation, and communication with difficult people. She is also the recipient of 27 awards for Sales Achievement & Outstanding Trainer Ratings. Her insight, energy, and jaw-dropping humor reveal practical principles necessary for success in today’s cynical marketplace.
Barbara’s mission is to educate, empower and immerse participants with the “spirit of service”—one audience at a time. Barbara’s humor speaks honestly in a relaxed and captivating environment to the hard truths of core problems that plague customer service teams and protocols. She connects with her audiences by speaking and relating with them genuinely, not at or over them. And her real-life stories truly bring her concepts to life—memorable lessons that elevate the spirit of customer care in any organization.
She is the author of How Organizations Deliver BAD Customer Service (and Strategies that Turn it Around!)—a revealing testament to her wit and love for coaching others. She also co-authored The Power of the Platform, with Jack Canfield, Brian Tracy, and Les Brown; and Executive Etiquette Power which have sold in excess of 25,000 copies worldwide.
Special awards or recognition you have received inside and outside of Toastmasters:
- 2014 Accredited Speaker
- 2014 Area Governor of the Year
- 2012 Toastmaster of the Year for Escondido Toastmasters Club 1546
The type of presentations:
- 25 – 60 Minute Keynote Presentations
- 90 minute, 2 Hour, ½ Day, Full Day Seminars
The audience to which you typically present (business, community, etc.):
- Service Organizations
- Women's Groups
- Toastmaster clubs and Conferences
What advice do you have for potential Accredited Speaker Program applicants?
- Read the requirements carefully
- Get organized
- Get help!
Contact an Accredited Speaker as soon as possible for advice and tips for success.
Available to serve as a mentor for Accredited Speaker Program applicants? Of Course!
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