Moments of Truth
Did you know that almost 70 percent of people leave a club, organization or business because they feel that the people they deal with are indifferent to their needs? Do you get frustrated when you attend a meeting that is disorganized, starts 10 minutes late and ends 30 minutes late? What about when you go to the store and the salespeople are more interested in talking to each other than helping you find the product you need?
Wouldn’t you rather go to a meeting where everyone knows what they should be doing and when they should be doing it, resulting in a meeting that starts and ends on time? Or shop in a store where customer service takes priority, salespeople greet you with a smile and great opportunities are clearly publicized? Toastmasters clubs are no different, and with the Moments of Truth manual, you can help make sure that your club is an appealing, welcoming place for prospective members.
A Moment of Truth is an episode when a prospective member comes in contact with any aspect of the Toastmasters experience and forms an impression of the organization’s quality and service. Is your club using these episodes to strengthen and improve itself? Does everyone in your club know all six Moments of Truth? Could you use a refresher? You’re in luck, because Moments of Truth is now available for free! You can download the manual as well as the PowerPoint show, handouts and chart. Use the materials to put on a Moments of Truth presentation for your club, or review them to help your club maximize each moment’s effectiveness.
Moments of Truth has been used by countless clubs to sharpen their focus on their most important goal – member service and personal satisfaction. By concentrating on First Impressions, Membership Orientation, Fellowship, Variety and Communication, Program Planning and Meeting Organization, Membership Strength and Achievement Recognition, Moments of Truth ensures that clubs have the information they need to achieve their goals. Do you think your club could use some direction in these areas? Download Moments of Truth in eight languages now. You have nothing to lose!